Cove Camera Audio Not Working? Here's How to Fix It

Cove Camera Audio Not Working? A Step-by-Step Guide to a Solution

Your Cove security camera provides not just video but also audio, a critical feature for understanding context and using the two-way talk function. If you've suddenly found that you can't hear anything from your camera's live feed or recordings, don't worry. This issue is typically caused by a simple setting or permission that can be easily fixed.

This guide will walk you through the troubleshooting process to identify why your Cove camera's audio is not working and how to get it back.

## Common Audio Problems with Security Cameras

First, let's identify the specific issue you're facing. It could be one of the following:

• No Audio at All: You can see the video feed, but there is complete silence from the camera.
• Missing Audio on Recordings: The live feed has sound, but your recorded video clips are silent.
• Two-Way Talk Fails: You can't speak through your phone to the camera, or you can't hear the person near the camera.
• Distorted or Muffled Sound: The audio you do hear is of very poor quality, making it difficult to understand.
• Audio Intermittently Cuts Out: The sound comes and goes without a clear pattern.

## How to Fix Your Cove Camera's Audio

Let's start with the most common and simplest solutions first.

### 1. Check Your Phone's Volume and Settings

Before diving into the app, let's rule out the obvious on your smartphone.

• Media Volume: Ensure the media volume on your phone is turned up, not just the ringer volume. When viewing the live feed, press the volume-up button on your phone.
• Do Not Disturb Mode: Make sure your phone is not in 'Silent' or 'Do Not Disturb' mode, as this can sometimes interfere with app audio.

### 2. Verify Settings Within the Cove App

The most frequent cause of no audio is a setting within the Cove app itself.

1. Open the Cove app and select the camera you are having issues with.
2. While viewing the live stream, look for a microphone or speaker icon on the screen.
3. Tap the icon to unmute the audio. Often, the audio is muted by default when you first open the stream. If the icon has a line through it, it's muted. Tapping it should enable the sound.

### 3. Enable Camera and App Permissions

For the camera's microphone and the app's two-way talk feature to work, they need the correct permissions from your phone's operating system.

• For iPhone (iOS):

  1. Go to Settings on your iPhone.
  2. Scroll down and tap on the Cove app.
  3. Ensure the toggle for Microphone is turned ON.

• For Android:

  1. Go to Settings on your Android phone.
  2. Tap on Apps or Application Manager.
  3. Find and tap on the Cove app.
  4. Tap on Permissions.
  5. Make sure that Microphone is listed under the 'Allowed' section.

### 4. Check the Camera's Microphone Setting

You should also confirm that the camera's microphone hasn't been disabled for recording.

1. In the Cove app, navigate to your camera's Settings (usually a gear icon).
2. Look for an option labelled Audio Settings or Audio Recording.
3. Ensure that the setting to Record Audio or enable the microphone is turned ON.

### 5. Restart Your Camera and App

A simple restart can often resolve temporary glitches.

• Restart the App: Completely close the Cove app on your phone (swipe it away from your recent apps) and then reopen it.
• Power Cycle the Camera: Unplug your Cove camera from the power source. Wait for about 30 seconds, then plug it back in. Give it a few minutes to fully reboot and reconnect to the network before checking the audio again.

### 6. Update Firmware and App

Manufacturers release updates to fix bugs and improve performance.

• App Update: Go to the App Store (iOS) or Google Play Store (Android) and check if there is an update available for the Cove app.
• Firmware Update: In the camera's settings within the Cove app, look for an option to check for a firmware update. If one is available, install it.

By following these steps, you should be able to resolve most audio-related issues with your Cove camera. If the problem persists after trying all these solutions, there may be a hardware fault, and it would be best to contact Cove support for further assistance.