Cove Package Detection Not Working? Here’s How to Fix It
The package detection feature on Cove security cameras provides peace of mind, alerting you the moment a delivery arrives at your doorstep. When it stops working, you're left wondering if your parcels are safe. If you're not receiving package alerts, don't worry. This guide provides a comprehensive set of troubleshooting steps to diagnose and solve the problem.
Why Package Detection is a Must-Have Feature
Receiving instant notifications when a package is delivered allows you to retrieve it quickly, significantly reducing the risk of theft. It's a key smart feature for any modern home security system. Let's get yours working again so you can stay informed and keep your deliveries secure.
## Step 1: Verify Your In-App Settings
The most common reason for missing package alerts is a simple misconfiguration within the Cove app. It's essential to ensure everything is enabled correctly.
### Check Smart Detection and Notifications
- Open the Cove App: Navigate to the settings for the specific camera that is failing to detect packages.
- Find Motion Settings: Look for a menu labelled "Motion Settings," "Smart Detection," or something similar.
- Enable Package Detection: Inside this menu, you should see toggles for different types of detection (e.g., Person, Vehicle, Package). Make sure that Package Detection is switched on.
- Confirm Notification Settings: Go to the app's main notification settings. Ensure that you have enabled push notifications for package alerts from that camera. It's possible to have detection on but notifications off.
### Define Your Activity Zone
Many smart cameras use activity zones to tell them where to look for motion. If a package is delivered outside of this zone, it won't trigger an alert.
- Action: Review your camera's activity or detection zones. Make sure the zone covers your entire doorstep, porch, or any area where a courier might leave a parcel. Adjust the zone to be more inclusive if necessary.
## Step 2: Optimise Camera Placement and Environment
The camera's ability to "see" and identify a package is highly dependent on its position and the surrounding environment.
### Review Camera Angle and Height
- Clear Line of Sight: The camera must have an unobstructed view of the delivery area. Objects like large plants, pillars, or garden ornaments could be blocking its view.
- Optimal Angle: The camera should be angled downwards towards the ground where packages are left. If it's aimed too high, it might see a person approaching but miss the object they leave behind.
- Correct Height: Installing the camera at a height of about 7-10 feet (2-3 metres) is often ideal. This provides a broad view and makes it harder for anyone to tamper with the device.
### Assess Lighting Conditions
The AI that identifies packages relies on a clear image. Poor lighting can hinder its accuracy.
- Daytime Issues: Is the sun creating harsh shadows or intense glare on your doorstep? This can "blind" the camera. You may need to adjust the camera's position or install a small awning to reduce glare.
- Night-time Issues: Your porch light or the camera's own night vision must provide enough light to clearly illuminate the scene. If the area is too dark, the camera won't be able to distinguish a package. Ensure your night vision is enabled and working correctly.
## Step 3: Perform a System Refresh
If your settings are correct and the camera has a clear view, the issue could be a temporary software glitch.
### Reboot Your Devices
- Reboot the Camera: Power down your Cove camera. You can usually do this by unplugging it from its power source. Wait for a full minute before plugging it back in.
- Reboot Your Router: While the camera is off, it's also a good idea to restart your Wi-Fi router. This can resolve any underlying network issues that might be affecting the camera's performance.
### Check for Updates
Manufacturers regularly release software updates to fix bugs and improve features like object detection.
- App Update: Visit your smartphone's app store and check if there is an update for the Cove app.
- Firmware Update: Open the Cove app and navigate to your camera's device information or settings page. Look for an option to check for a firmware update and install it if one is available.
By carefully working through these verification and optimisation steps, you can resolve the vast majority of issues preventing your Cove camera from detecting packages, restoring this vital layer of security for your home deliveries.