D-Link Geofencing Not Working? A Guide to Fix It

D-Link Geofencing Not Working? Troubleshooting Guide

The geofencing feature in the mydlink app is a powerful tool, allowing you to automate your D-Link cameras based on your location. It can automatically enable privacy mode when you get home or start recording when you leave, adding a layer of convenience to your home security. However, when this feature fails, it can be frustrating and undermine your system's reliability.

This guide is here to help you resolve issues with D-Link geofencing. We'll explore the common symptoms, their causes, and provide clear, actionable steps to get your location-based rules working perfectly.

Common Geofencing Problems

To fix the problem, we first need to identify it. Here are the most common symptoms you might encounter with D-Link geofencing:

• Automation Rules Don't Trigger: Your cameras don't switch to home or away mode when you enter or leave the designated geofence area.
• Delayed Reactions: The system reacts long after you have arrived home or left the area.
• Works Only When App is Open: Geofencing only seems to work if you have the mydlink app actively open on your screen.
• Inaccurate Location: The mydlink app shows your location incorrectly on the map.
• Settings Won't Save: You set up a geofence zone, but the app doesn't seem to save it or it disappears later.
• Frequent False Triggers: The system switches between home and away modes even when you haven't moved.

Step-by-Step Solutions to Fix Geofencing

Most geofencing issues are related to your smartphone's settings rather than your D-Link cameras. Follow these troubleshooting steps in order.

1. Check and Correct App Permissions

The mydlink app requires constant access to your location to function correctly.

• Set Location Permission to "Allow all the time": This is the most crucial step. Go to your phone's settings, find the mydlink app, and under permissions, set location access to "Allow all the time". If it's set to "Only while using the app," geofencing will fail when the app is in the background.
• Enable Precise Location (iOS): For iPhone users, ensure the "Precise Location" toggle is switched on for the mydlink app.
• Physical Activity Permission (Android): Granting this permission can help your phone better understand your movements.

2. Disable Battery Optimisation for mydlink

To conserve power, both Android and iOS will put apps to "sleep" if they are running in the background. You must make an exception for the mydlink app.

• Android Users: The steps can vary. Typically, you go to Settings > Apps > mydlink > Battery. From there, select an option like "Unrestricted" or "Do not optimise". This prevents your phone from shutting the app down.
• iOS Users: Ensure that Background App Refresh is enabled for the mydlink app. You can find this under Settings > General > Background App Refresh.

3. Ensure Location Services Are On and Accurate

Your phone's main location service settings must be correctly configured.

• Turn on Location Services: This may seem obvious, but it's worth checking in your phone's main settings panel.
• Use High Accuracy Mode (Android): In your phone's location settings, choose the "High accuracy" mode. This uses a combination of GPS, Wi-Fi, and mobile networks for the most reliable positioning.
• Keep Wi-Fi On: Even if you're not connected to a network, keeping your phone's Wi-Fi enabled allows it to scan for nearby networks, which significantly improves location accuracy, especially indoors.

4. Configure the Geofence in the Mydlink App

Check the settings within the app itself.

• Verify Home Location: Go to the geofencing setup in the mydlink app and ensure the pin marking your home is in the correct spot.
• Adjust the Radius: If you're getting false triggers or delayed reactions, try increasing the size of the geofence radius. A radius of 150-200 metres is a good starting point.

5. Update and Reboot

• Update the mydlink App: Check for any available updates in the App Store or Google Play Store.
• Restart Your Smartphone: Rebooting your phone can clear temporary glitches with its location services.

Final Steps

If you've followed all these steps and geofencing still isn't working reliably, try deleting the geofencing rule in the mydlink app and setting it up again from scratch. If the issue persists, consider reaching out to D-Link support for further assistance, as there may be a more specific issue with your app or device.