D-Link Camera Not Working with Google Home? A Fixing Guide
Integrating your D-Link cameras with Google Home and Google Assistant offers the fantastic convenience of voice-controlled security. Being able to say, "Hey Google, show me the garden camera on the living room TV," is a powerful feature. However, when the link between mydlink and Google Home breaks, it can be a real headache.
This troubleshooting guide will help you diagnose and fix the most common problems preventing your D-Link camera from working with Google Home.
Phase 1: Checking the Foundation
Before you start unlinking and relinking accounts, let's ensure the basics are in place. An issue here can prevent the integration from ever working.
1. Camera Compatibility
First and foremost, confirm that your D-Link camera model is compatible with Google Assistant. Not all D-Link cameras are. Check the product's packaging, manual, or the official D-Link website. The device must be part of the mydlink ecosystem.
2. Camera is Online in the mydlink App
Open the official mydlink app on your phone. Can you see your camera? Is it showing a live video feed? If the camera is offline or not working correctly in its own native app, it will never work in Google Home. Troubleshoot any mydlink app issues first.
3. Firmware is Up to Date
Manufacturers release firmware updates to fix bugs and improve compatibility. In the mydlink app, go to your camera's settings and check for any available firmware updates. Install them if necessary.
Phase 2: Troubleshooting the Google Home Link
If the camera is working perfectly in the mydlink app, the problem likely lies with the connection between the two services.
Symptom: Cannot Link the mydlink Service
You go to the Google Home app, select "Works with Google," find mydlink, but the login process fails or gives you an error.
- Solution: Double-check that you are using the correct username and password for your mydlink account (not your Google account). If you've forgotten it, use the "Forgot Password" link on the mydlink login page.
Symptom: Service is Linked, But No Cameras Appear
You've successfully linked your mydlink account, but when you go back to your home screen in the Google Home app, the camera isn't there.
- Solution 1: "Sync My Devices": This is a crucial voice command. Simply say to your Google Assistant speaker or app, "Hey Google, sync my devices." This forces Google to poll all linked services for new or updated device lists. Wait a minute and then check the app again.
- Solution 2: Assign to a Room: Sometimes, the device is there but is unassigned. In the Google Home app, scroll to the very bottom of your main screen. You may see a section called "Linked to you" with devices that need to be assigned to a room.
Symptom: Camera Appears Offline or "Not Responding" in Google Home
The camera is listed in the app, but it's greyed out, and when you try to view it or use a voice command, Google says it's offline or can't be reached.
- Solution: The "Unlink and Relink" Method: This is the most effective fix for a stale or broken connection.
- Open the Google Home app.
- Tap Settings (the gear icon) > Works with Google.
- Under "Linked services," find mydlink.
- Tap it and select "Unlink account".
- Now, go back and re-add the mydlink service by searching for it and logging in again.
- After relinking, you may need to re-assign your camera to the correct room.
Phase 3: Voice Command Problems
The camera is linked and online, but voice commands aren't working as expected.
- Be Specific: Ensure you are using the correct name for your camera as it appears in the Google Home app. If you named your camera "Porch Cam," you must say, "Show me the Porch Cam."
- Specify the Display: You also need to tell Google where to show the feed. The full command should be, "Hey Google, show the [Camera Name] on the [Display Device Name]." The display device can be a Nest Hub, a TV with a Chromecast, etc.
By following these steps, you can resolve most D-Link and Google Home integration issues and get back to enjoying a voice-controlled view of your home.