Doorbird App Not Loading or Crashing? Here's the Fix

How to Fix the Doorbird App When It's Not Loading

When you rely on the Doorbird app to see who is at your door, it's a major problem if the app itself won't load, gets stuck, or keeps crashing. These problems are almost always related to the software on your phone rather than the Doorbird device itself. This guide will provide you with a clear, step-by-step process to get your app working again.

### Step 1: The Basic Restart

This simple step resolves a surprising number of app-related issues by clearing out temporary glitches in your phone's memory.

1. Force Close the App: Don't just navigate away from the app; you need to close it completely.
   • On iOS (iPhone/iPad): Swipe up from the bottom of the screen (or double-press the Home button on older devices) to open the app switcher. Find the Doorbird app preview and swipe it up and off the screen.
   • On Android: Go to Settings → Apps. Find Doorbird in the list and tap on it. Then, tap the Force Stop button.
2. Restart Your Phone: Turn your smartphone completely off, wait for 10-15 seconds, and then turn it back on.
3. Relaunch the App: Once your phone has fully rebooted, try opening the Doorbird app again. For many users, this is all that's needed.

Step 2: Check Your Network Connection

The Doorbird app needs a stable internet connection to communicate with your doorbell and the Doorbird cloud servers.

• Test Your Connection: Open a web browser on your phone and try to visit a website. If it loads slowly or not at all, you've found the problem.
• Switch Networks: A great way to diagnose a network issue is to switch from Wi-Fi to your mobile data connection (e.g., 4G or 5G), or vice versa.
  • If the app loads on mobile data but not on your home Wi-Fi, the problem is with your local network. Try restarting your router.
  • If the app loads on Wi-Fi but not on mobile data, you may have a weak signal or a mobile network issue.

Step 3: Clear the App's Cache and Data

Over time, apps store temporary files in a "cache" to help them load faster. Sometimes, these files can become corrupted and prevent the app from starting correctly.

• On Android:

  1. Go to Settings → Apps → Doorbird.
  2. Tap on Storage or Storage & Cache.
  3. Tap the Clear Cache button.
  4. Relaunch the app. If it still doesn't work, you can repeat the steps and tap Clear Data (or Clear Storage). Warning: This will log you out of the app and reset its settings, so you will need to log in again.

• On iOS:

  • iOS doesn't provide a simple button to clear the cache for a specific app. The most effective method is to delete and reinstall the app.
  1. Press and hold the Doorbird app icon on your home screen.
  2. Select Remove App and then Delete App.
  3. Go to the App Store, search for Doorbird, and download it again.

### Step 4: Update or Reinstall the App

• Check for Updates: Go to the Google Play Store or the Apple App Store and search for Doorbird. If an update is available, install it. Developers frequently release updates to fix bugs that can cause loading problems.
• Reinstall: If no update is available and you've already tried clearing the cache, a full reinstall (as described for iOS above) is the next best step. This ensures you have the cleanest possible installation of the app.

If you have tried all of these troubleshooting steps and the app still fails to load, it's worth checking if there is a wider service outage. Check the official Doorbird website or social media pages for any status updates. If no outage is reported, it's time to contact their technical support for further assistance.