How to Fix Audio Not Working on Your Doorbird Device
Effective two-way communication is a core feature of your Doorbird video doorbell. When you can't hear your visitors or they can't hear you, it can be frustrating and defeats a key purpose of the device. This troubleshooting guide will help you diagnose and solve common audio problems.
## Step 1: Check App Permissions and Phone Settings
The problem often lies not with the Doorbird itself, but with the settings on your smartphone or tablet.
- Grant Microphone Access: The most common issue is that the Doorbird app does not have permission to use your phone's microphone.
- Go to your phone's Settings.
- Find the Apps or Application Manager section.
- Locate and select the Doorbird app.
- Go to Permissions and ensure that Microphone access is Allowed.
- Check Volume Levels: Make sure your phone's media volume is turned up. Sometimes only the ringer volume is high, while the volume for apps is muted or low.
- Disable Bluetooth: Temporarily turn off your phone's Bluetooth. Your phone might be trying to route the audio to a connected headset, car, or speaker, preventing it from playing through the phone's earpiece or speaker.
- Do Not Disturb Mode: Ensure your phone is not in "Do Not Disturb" or "Silent" mode, as this can interfere with app audio.
## Step 2: Inspect the Doorbird Device and App Settings
Once you've confirmed your phone settings are correct, it's time to check the Doorbird's configuration.
- Reboot the Doorbird: A power cycle can clear up temporary glitches. Disconnect the power to your Doorbird for at least 60 seconds, then reconnect it. This forces the device to restart its software and re-establish its connection.
- Check In-App Audio Settings: Open the Doorbird app and navigate to the administration area for your device. Look for any audio-related settings, such as speaker volume or microphone sensitivity. Ensure these have not been accidentally turned down or disabled.
## Step 3: Verify Physical Wiring and Power
If software and settings checks don't solve the problem, the issue could be with the physical installation.
- Inspect Speaker/Microphone Connections: The Doorbird has a built-in microphone and speaker. Check for any visible obstructions over the small openings for these components on the front panel. Dust, debris, or even a stray bit of paint can muffle the sound.
- Check Power Supply: An unstable or insufficient power supply can cause various components, including the audio processor, to malfunction. Verify that your transformer meets the voltage and VA rating specified in your Doorbird's installation manual.
- Secure Wiring: Ensure that the power wires connected to the back of the Doorbird unit are secure. A loose connection can lead to intermittent power and unpredictable behaviour.
## Step 4: Test on a Different Network or Device
To isolate the problem, try accessing your Doorbird's audio from a different device or network.
- Use Another Device: Install and log in to the Doorbird app on a different smartphone or tablet. If audio works on the second device, the problem is likely with the settings on your primary phone.
- Switch Networks: Try switching your phone from Wi-Fi to your mobile data network (4G/5G). If audio starts working, it could indicate a problem with your local Wi-Fi network, such as a firewall or router setting that is blocking the audio stream.
By following these steps, you should be able to identify and fix the cause of your Doorbird's audio issues and restore clear two-way communication.