Is Your Doorbird Cloud Storage Not Working?
Feeling frustrated because your Doorbird video doorbell isn't saving recordings to the cloud? You're not alone. When you rely on your smart doorbell for security, discovering that crucial footage is missing can be unsettling. Whether you're seeing error messages, have gaps in your recording history, or new events simply aren't showing up, this guide will walk you through the most common causes and solutions.
We will cover everything from subscription status and internet connectivity to app settings, helping you get your cloud recording feature back on track.
1. Verify Your Cloud Recording Subscription
The most common reason for cloud storage issues is an inactive or expired subscription. Doorbird's cloud recording is a premium service that requires an active plan to store your event history.
- Check Your Status: Open the Doorbird app and navigate to the settings. Look for a section named 'Cloud Recording' or 'Subscription'.
- Confirm Payment: Ensure your payment method is up to date and the latest renewal was successful. Sometimes, an expired credit card can cause the service to lapse without you realising it.
- Activate a Plan: If you've never subscribed, you will need to purchase a plan for the recording feature to work.
Without an active subscription, your Doorbird will still send notifications for motion or doorbell presses, but it will not save the corresponding video clip.
2. Assess Your Internet Connection
Your Doorbird needs a stable and reasonably fast internet connection to upload video footage to the cloud. If your Wi-Fi is weak or your internet service is experiencing issues, the upload will fail.
- Run a Speed Test: From a mobile phone connected to the same Wi-Fi network near the Doorbird, run an internet speed test. Pay close attention to the upload speed. A consistent upload speed of 1 Mbps or more is recommended for smooth video uploading.
- Router Proximity: Is your Wi-Fi router far from the Doorbird? Walls and floors can weaken the signal. If the signal is poor, consider moving your router closer or installing a Wi-Fi extender.
- Reboot Your Network: A simple but often effective step is to reboot your router and your Doorbird. Unplug your router from power for 60 seconds, then plug it back in. Once it's fully online, restart your Doorbird by cutting its power at the circuit breaker for a minute.
3. Check Doorbird App and Device Settings
Sometimes, a setting within the app or on the device itself can prevent recordings.
- Motion Detection Schedules: Check if you have set up a schedule that deactivates motion detection (and thus recording) during certain hours. Go to 'Settings' → 'Motion Sensor' and check the schedule.
- Notifications vs. Recording: Ensure that the events you want to be recorded are enabled for cloud storage. Some settings may allow a notification without triggering a recording.
- Firmware Updates: Make sure your Doorbird's firmware is up to date. Manufacturers release updates to fix bugs and improve performance. You can check for updates in the device settings within the app.
4. Common Error Messages and Their Meanings
If the app is displaying a specific error message, it can point you directly to the problem.
- "Storage Full": This is rare for cloud storage as plans are based on time (e.g., 7-day history) rather than data volume. If you see this, it might be a temporary bug. Try logging out and back into the app.
- "Connection Error": This points directly to a network issue. Refer to the steps in the internet connection section above.
- "Subscription Inactive": This is a clear indicator to check your payment and subscription status as outlined in the first step.
By systematically working through these checks, you can identify and resolve the vast majority of Doorbird cloud storage issues. If you've tried everything and the problem persists, it may be time to reach out to Doorbird's official customer support for more specific technical assistance.