Solving Delayed Notifications on Your Doorbird Video Doorbell
A delayed notification from your Doorbird can mean missing a visitor or a critical delivery. When someone presses the call button, you expect an instant alert. If there's a significant gap between the event and the notification arriving on your phone, the problem is almost always related to network performance or your mobile device's settings.
This comprehensive guide will help you troubleshoot the root cause of delayed Doorbird notifications and restore their real-time performance.
## Step 1: Optimise Your Network Connection
The journey of an alert from your Doorbird to your phone relies on a fast and stable network connection at every step.
Connection Type: Wired vs. Wi-Fi
- Wired is Better: The single best thing you can do for performance is to connect your Doorbird using an Ethernet cable rather than Wi-Fi. A wired connection is not susceptible to the interference and signal strength issues that plague Wi-Fi, providing a much faster and more reliable link.
- If Using Wi-Fi, Check Signal Strength: If you must use Wi-Fi, signal quality is paramount. A weak signal at your door is a primary cause of delays.
- Test the signal: Stand by your door with your phone and check how many Wi-Fi bars you have. Fewer than two bars indicates a weak signal.
- Improve the signal: Consider moving your router closer to the door or, ideally, installing a Wi-Fi mesh system to provide strong coverage throughout your home.
Check Your Internet Upload Speed
Streaming video and sending notifications requires sufficient upload speed.
- Run a speed test from a device on the same network.
- Ensure you have a consistent upload speed of at least 2 Mbps. If your upload speed is slow, your Doorbird will struggle to send data promptly, causing a bottleneck and delaying alerts.
Step 2: Configure Your Smartphone and App Settings
The problem can sometimes be with the receiving device—your phone.
Disable Battery Optimisation
Modern smartphones aggressively manage battery life by preventing apps from running in the background. This is a major cause of notification delays.
- Android: Go to your phone's
Settings > Apps > Doorbird. Find the "Battery" section and set its usage to "Unrestricted". This ensures the app is always ready to receive an instant push notification. - iOS: Go to
Settings > General > Background App Refresh. Make sure this option is enabled for the Doorbird app.
Check Notification and Data Permissions
- In your phone's settings for the Doorbird app, ensure that all notification permissions are enabled.
- Also, confirm the app has permission to use mobile data and background data. If these are disabled, you may only get alerts when you are on Wi-Fi and have the app open.
Step 3: Update Firmware and Reboot Devices
Clearing out software bugs and glitches can often resolve performance issues.
- Update Doorbird Firmware: Open the Doorbird app and log in as an administrator. Go to
Settings > Administrationand check for any available firmware updates. Install them. Manufacturers release updates to fix bugs and improve performance. - Reboot Your Router: A simple but highly effective step. Unplug your main internet router from power for 60 seconds, then plug it back in. This can clear temporary network issues that cause latency.
- Reboot Your Phone: Turn your smartphone completely off and on again. This can resolve issues with your phone's push notification service.
By ensuring your Doorbird has a strong network foundation, configuring your phone to prioritise its alerts, and keeping all software up to date, you can eliminate frustrating delays and restore the instant communication you expect from a premium video doorbell.