Frustrated by Doorbird Missed Recordings? Here’s How to Fix It
Your Doorbird intercom is a crucial part of your home security, but its value diminishes significantly if it fails to record key events. Missed recordings can be worrying, leaving you with gaps in your security coverage. Whether it’s a delivery person dropping off a parcel or an unexpected visitor, you need a reliable record of all activity.
This guide is designed to help you systematically troubleshoot and resolve the common causes of missed recordings on your Doorbird device. We’ll walk you through checking your settings, network, and storage to ensure everything is captured as it should be.
Understanding the Common Causes
Before diving into solutions, it’s helpful to understand why your Doorbird might be missing recordings. The issue typically falls into one of these categories:
- Incorrect Settings: Motion detection schedules or sensitivity levels may be misconfigured.
- Network Problems: An unstable Wi-Fi connection can prevent the device from uploading video.
- Storage Issues: Your cloud subscription may have lapsed, or your local storage (NAS/NVR) could be full or disconnected.
- Hardware Faults: In rarer cases, the motion sensor itself could be faulty.
Step-by-Step Troubleshooting Guide
Follow these steps in order to diagnose and fix the problem.
1. Review Your Motion Detection Settings
The most common reason for missed recordings is how the motion sensor is configured in the Doorbird app.
- Check the Schedule: Navigate to
Settings→Motion Sensor→Schedule. Ensure that motion detection is active for the days and times you expect it to be. If the schedule is empty, no motion will be recorded. - Adjust Sensitivity: If the sensitivity is too low, the sensor may not trigger for subtle movements. Try increasing the sensitivity slightly and test it. Be careful not to set it too high, as this can cause excessive false alarms.
- Define Detection Areas: Your Doorbird allows you to define specific areas for motion detection. Make sure the areas you want to monitor (like your walkway or porch) are correctly highlighted and active.
2. Inspect Your Network Connection
A stable network connection is essential for your Doorbird to upload recordings to the cloud or your local storage.
- Check Wi-Fi Signal: In the Doorbird app, go to
Settings→Device Informationto check the Wi-Fi signal strength. If it's weak or fluctuating, the device may struggle to maintain a stable connection. - Improve Your Wi-Fi: If the signal is poor, consider moving your Wi-Fi router closer to the Doorbird. If that isn't possible, a Wi-Fi extender or a mesh network can provide a much-needed boost and improve reliability.
- Reboot Your Network: Sometimes a simple reboot is all that's needed. Try restarting your router, waiting a minute, and then restarting your Doorbird.
3. Verify Your Recording Storage
Whether you use cloud or local storage, you need to ensure it’s working correctly.
- Cloud Recording: Log into your Doorbird cloud account via a web browser. Check that your subscription plan is active and that there is storage space available. Ensure the correct device is linked to your account.
- Local Storage (NAS/NVR): If you record to a Network Attached Storage (NAS) device, verify that the Doorbird has the correct credentials and permissions to write files to it. Check that the NAS is online, connected to the same network, and has sufficient free disk space.
4. Test the Motion Sensor Hardware
If you've checked all the settings and the problem persists, it's time to test the sensor itself.
- Live Test: Stand in front of your Doorbird and wave your hand across the motion sensor area. You should receive a push notification and, after a short delay, see the event appear in your history.
- Check for Obstructions: Ensure there are no physical obstructions blocking the sensor's view. This includes decorations, plants, or even cobwebs directly over the lens or sensor.
By following these steps, you can identify and fix the vast majority of issues causing missed recordings on your Doorbird. A correctly configured and connected device will provide the peace of mind and reliable security you expect.