Solving Common Doorbird Mounting Issues for a Perfect Fit
You have installed your Doorbird video doorbell, but something isn't quite right. Perhaps the unit feels loose, it didn't click into place properly, or you are concerned about its weather resistance. These common mounting issues can compromise the device's performance and security.
This professional guide will help you troubleshoot and fix these problems, ensuring your Doorbird is secure, protected from the elements, and functioning flawlessly.
Pinpointing Your Specific Mounting Issue
Let's identify the problem you are experiencing. Common post-installation mounting issues include:
- The unit feels wobbly: The Doorbird moves or rattles when you touch it.
- It never 'clicked' into place: The main unit is on the backplate but does not feel properly locked in.
- Visible gap: You can see a gap between the back of the Doorbird and the mounting plate or the wall.
- Intermittent power loss: The device works sometimes but occasionally loses power, especially when touched.
- Security screw won't engage: The small screw at the bottom that secures the unit cannot be tightened.
- Concerns about water ingress: The mount does not look like it will protect against rain.
A Step-by-Step Guide to Fixing Doorbird Mounting Problems
Follow these targeted solutions to resolve your specific issue and ensure a robust, long-lasting installation.
1. Fixing a Loose or Wobbly Doorbird
A wobbly unit is a security risk and suggests a poor installation. The cause is almost always the backplate.
- Check for a Warped Backplate: The most common culprit is a backplate that was warped by overtightening the mounting screws. Power down the Doorbird, remove the main unit, and then inspect the plastic backplate. Loosen its screws and see if it flattens out.
- Use Shims on Uneven Surfaces: If your wall is not perfectly flat, the backplate will rock. Use plastic shims (small wedges) behind the plate to create a solid, level foundation before tightening the screws.
- Ensure Screws Are Secure: If mounting into drywall or masonry, you must use the correct wall plugs. Screws driven directly into these materials will eventually work themselves loose.
2. Ensuring the Unit Locks Correctly
The Doorbird is designed to engage with its backplate with a satisfying and audible click. If this did not happen, it is not secure.
- Clear Wire Obstructions: Remove the unit and carefully check the wiring. The power cables must be neatly tucked into the recessed area in the centre of the backplate. A single pinched wire can prevent the locking mechanism from engaging.
- Inspect Locking Tabs: Check the small plastic tabs on the backplate and the corresponding slots on the main unit. Ensure they are clean and free from any debris or damage.
- A Flat Backplate is Key: As mentioned above, a warped backplate is a primary cause of this issue. If the plate is not perfectly flat, the locking tabs will not align correctly.
3. Improving Weather Resistance
Proper mounting is crucial for protecting your Doorbird from rain and humidity.
- Seal the Top and Sides: Once the backplate is securely mounted, apply a thin bead of clear, outdoor-grade silicone sealant along the top edge and the two vertical sides where the plate meets the wall.
- Leave the Bottom Open: Do not apply sealant to the bottom edge of the plate. This is important as it allows any moisture that might find its way in to drain out, preventing it from getting trapped and damaging the electronics.
- Check the Cable Gland: Ensure the rubber seal where the wires enter the backplate is intact and creating a snug fit to prevent water from tracking along the cables.
4. Correcting Power Issues Caused by a Poor Mount
If your Doorbird loses power when touched, it is a clear sign of a poor connection at the mount.
- Check Terminal Connections: Power off the device, remove it, and double-check that the wires are securely fastened to the terminals on the backplate. Give them a gentle pull.
- Ensure a Secure Fit: When the unit is wobbly, the sensitive power contacts on the back of the Doorbird can momentarily lose connection with the backplate. Fixing the wobble using the steps above will almost always solve this power issue.
By revisiting your installation and addressing these specific mounting issues, you can ensure your Doorbird is not only secure on your wall but also reliable for years to come.