Doorbird Snapshot Not Working? Here’s How to Fix It

Doorbird Snapshot Not Working? Here’s How to Fix It

The visitor history, filled with snapshots of motion and doorbell presses, is one of the most important features of your Doorbird video doorbell. It provides a quick, visual log of all activity at your door. When this history is empty or stops updating, you lose a critical part of your security monitoring.

If your Doorbird isn't saving snapshots, or if the images aren't appearing in your push notifications, this guide will help you troubleshoot and resolve the problem.

## Step 1: Check History Settings in the Doorbird App

The most straightforward cause is that the feature has been disabled. Let's verify the settings first.

1. Open the Doorbird App and go to Settings.
2. Select Administration and log in with your administrator credentials.
3. Navigate to the History section.
4. Ensure that the main toggle for History is enabled. If this is turned off, nothing will be saved.
5. Within this menu, you can also configure how many images are stored. Check that this is set to a reasonable number (e.g., 20 or more).

## Step 2: Verify Motion Sensor and Bell Schedule Settings

Snapshots are triggered by events. If the events themselves are not being registered, no snapshot will be taken.

### For Motion Snapshots:

1. In the Administration area, go to Motion Sensor.
2. Make sure the motion sensor is Enabled.
3. Check the Schedule. If you have a schedule set, the sensor will only be active during those times. Ensure the current time falls within the active schedule.
4. There is often a separate setting for what action to take on motion (e.g., Push Notification, Relay, Snapshot). Confirm that "Snapshot" is an enabled action.

### For Doorbell Press Snapshots:

1. In the Administration area, go to Schedule for doorbell.
2. Ensure a schedule is active for the button, and that the associated action includes taking a snapshot and sending a push notification.

## Step 3: Check Network and Push Notification Settings

Even if a snapshot is taken, it needs to be uploaded to the cloud and then sent to your phone. A network issue can interrupt this process.

• Push Notifications: In the app settings, ensure that push notifications are enabled for your user and for the specific events (motion/doorbell press). Check that the notifications are set to include an image.
• Network Connection: A weak Wi-Fi signal can be strong enough for a simple alert but too weak to upload an image file reliably. In the app, check the device's network status. If the connection is poor, consider moving your router closer or using a Wi-Fi extender.
• Reboot the Doorbird: A simple reboot can often fix temporary network glitches. Disconnect the Doorbird from its power source (unplug the adapter or turn off the breaker) for 60 seconds, then reconnect it.

## Step 4: Check External Storage (Email/FTP)

If you have configured your Doorbird to send snapshots to an email address, FTP server, or another integration, check the settings for that specific service.

1. Go to Administration and find the relevant menu (e.g., "SIP Calls," "HTTP(S) Calls").
2. Double-check that all credentials, such as email addresses, server addresses, usernames, and passwords, are entered correctly. A single typo can cause the connection to fail.
3. For email, be sure to check your spam or junk folder. The emails with snapshots may be getting filtered by your email provider.

## Step 5: Update Firmware

Bugs in the Doorbird's internal software (firmware) can sometimes cause features like snapshot capture to fail.

1. In the Doorbird app, navigate to the device settings.
2. Look for a "Firmware Update" or similar option.
3. If an update is available, follow the instructions to install it. This can often resolve persistent and unexplained issues.

By systematically working through these settings—from the basic history configuration to network connectivity and firmware—you can identify why your Doorbird snapshots are not working and restore this key feature.