Eufy Not Saving Locally? A Guide to Fixing Storage Issues
One of the most appealing features of the Eufy security ecosystem is the ability to store your video recordings locally, without mandatory monthly subscription fees. This is typically handled by a microSD card in the camera itself or within the Eufy HomeBase. However, when your camera stops saving footage, it can be a major security concern. This guide will help you diagnose and resolve common local storage problems with your Eufy devices.
Understanding How Eufy Local Storage Works
First, it's important to know where your recordings are supposed to be.
- Cameras with SD Card Slots: Some Eufy cameras (like the indoor Solo Cams) have their own microSD card slot. Recordings are saved directly to the card inside the camera.
- HomeBase Systems: Most Eufy battery-powered cameras (like the EufyCam series) connect to a HomeBase. The recordings are sent from the camera to the HomeBase and stored on the microSD card or internal storage within that unit.
Knowing your setup is the first step to identifying the problem. If you have a HomeBase, the issue is likely with the HomeBase, not the individual camera.
Common Symptoms and Their Solutions
Let's break down the most frequent local storage issues and how to fix them.
### Symptom 1: "Storage Full" or "No Storage" Error in the App
This is the most common problem. You might see a notification, or you'll simply notice that no new recordings are appearing in your events tab.
- Solution: Enable Loop Recording
By default, your device might be set to stop recording when the storage is full. You need to enable loop recording, which will automatically delete the oldest footage to make space for new clips.
- Open the Eufy Security app.
- Navigate to the settings for your HomeBase or the specific camera with the SD card.
- Find the "Storage" or "Local Storage" menu.
- Ensure the option for "Loop Recording" (it may be called "Overwrite Old Recordings") is toggled ON.
### Symptom 2: SD Card Not Recognised or Shows Errors
The app may explicitly state that the SD card has an error, is not formatted, or is not detected at all.
- Solution 1: Re-seat the SD Card Power down the device (unplug the HomeBase or turn off the camera). Carefully eject the microSD card and then re-insert it, making sure it clicks securely into place. Power the device back on and check the app to see if the card is now recognised.
- Solution 2: Reformat the SD Card
An SD card can become corrupted. Use the Eufy Security app to reformat it.
- Go to the "Local Storage" menu as described before.
- You should see an option to "Format" the SD card.
- Important: This will erase all footage currently on the card. Proceed with the format. This process will fix any file system errors.
- Solution 3: Replace the SD Card MicroSD cards have a finite lifespan and can fail. If reformatting doesn't work, or the errors persist, the card itself has likely failed. Replace it with a new, high-quality Class 10 microSD card from a reputable brand like SanDisk or Samsung.
Advanced Troubleshooting
If the basic solutions don't resolve the issue, here are a few more things to check.
- Firmware Updates: Ensure both your camera(s) and your HomeBase have the latest firmware installed. An update can often fix bugs that may be affecting storage management. Check for updates in the device settings within the app.
- Power Cycle the System: A simple restart can clear temporary glitches. Unplug your HomeBase and/or camera from its power source, wait for a minute, and then plug it back in. Give the system a few minutes to fully reboot before checking the storage status.
- Check Device Settings: Ensure your cameras are properly armed and that the motion detection settings are configured to record video. If the mode is set to "Disarmed," no recordings will be saved, regardless of your storage status.
By systematically working through these steps, you can solve almost any local storage problem with your Eufy security system and ensure your recordings are always being saved safely.