Eufy Geofencing Not Working? Here's the Fix

Eufy Geofencing Not Working? Here’s How to Fix It

Eufy's geofencing feature is a powerful tool for automating your home security. It uses your phone's location to intelligently switch your system's security mode—for example, to "Away" when you leave and "Home" when you return. When this feature fails, you might find your cameras are still armed when you're home, or disarmed when you're away, causing either annoyance or a security gap.

This guide provides a comprehensive walkthrough to troubleshoot and resolve the most common issues with Eufy geofencing.

Step 1: Crucial Smartphone Settings

The problem is most often located not in the Eufy app itself, but in your phone's system settings. The app needs specific permissions to track your location accurately in the background.

### Grant Correct Location Permissions

This is the number one reason geofencing fails.

• For iPhone Users:

  1. Go to Settings > Privacy & Security > Location Services.
  2. Ensure Location Services are ON.
  3. Scroll down and tap on the Eufy Security app.
  4. Set "Allow Location Access" to "Always". This is essential for background tracking.
  5. Make sure the "Precise Location" toggle is enabled.

• For Android Users:

  1. Go to Settings > Apps and find the Eufy Security app.
  2. Tap on "Permissions" > "Location".
  3. Select "Allow all the time".
  4. Ensure that "Use precise location" is turned on.

### Disable Aggressive Battery Optimisation

Modern smartphones try to save battery by "sleeping" apps that are running in the background. This can prevent the Eufy app from updating your location.

• iOS: Disable "Low Power Mode."
• Android: This varies by manufacturer, but look for settings like "Battery Optimisation," "Adaptive Battery," or "Put unused apps to sleep." Find the Eufy Security app in these lists and set it to "Unrestricted" or "Don't optimise".

Step 2: Configure Geofencing in the Eufy App

Once your phone settings are correct, let's ensure everything is set up properly within the Eufy Security app.

### Check Device Settings for Geofencing

You need to designate which phones' locations should be used for geofencing.

1. In the Eufy app, go to the Security tab.
2. Tap the gear icon next to the Geofencing mode.
3. Go to "Geofencing Device Settings".
4. Ensure that every phone that should be part of the geofencing system is checked.

### Fine-Tune the Geofence Location and Radius

An incorrectly placed or sized geofence can cause issues.

1. From the same Geofencing settings menu, you can view the map.
2. Verify the Pin: Make sure the pin is accurately placed on your home address.
3. Adjust the Radius: A very small radius can be unreliable due to GPS drift. If you're having issues, try making the circle slightly larger. This creates a bigger buffer zone and can improve reliability.

Step 3: Understanding Multi-User Geofencing

If you have multiple people in your household using the feature, it's important to understand how it works:

• Leaving: The system will only switch to "Away" mode after the last person's device has left the geofence zone.
• Arriving: The system will switch to "Home" mode as soon as the first person's device enters the zone.

If one person has incorrect phone settings, the system will think they are always home, and the "Away" mode will never activate. It's crucial that every participating user follows the phone settings steps outlined above.

By ensuring every user's phone has the correct permissions and that the geofence is properly configured in the app, you can resolve the vast majority of Eufy geofencing problems.