Eufy and IFTTT Not Working? How to Fix Your Automations
Integrating your Eufy Security system with IFTTT (If This Then That) unlocks a world of smart home automation. You can automatically change your security mode based on your location or have other smart devices react when you arm your system. But when these connections fail, it can be a source of frustration.
This guide is designed to help UK users troubleshoot and fix common problems between Eufy and IFTTT.
## The Number One Fix: Reconnect the Eufy Service
Like most third-party integrations, the secure link between Eufy and IFTTT can sometimes expire for security reasons. Refreshing this connection is the first and most successful troubleshooting step.
### How to Reconnect Eufy Security in IFTTT
- Open IFTTT: Log in to your account on the IFTTT app or website.
- Navigate to Services: Go to your account profile and choose "My Services".
- Find Eufy Security: Scroll down and select the "Eufy Security" service.
- Open Settings: Tap the "Settings" cogwheel, usually located in the top-right corner.
- Tap Reconnect: You will see a "Reconnect" button. Tap it, and you will be redirected to a Eufy login page.
- Log In and Authorise: Sign in with your Eufy Security account credentials and grant permission for IFTTT to access your system again.
- Test an Applet: Once reconnected, try running one of your Eufy applets to see if the issue has been resolved.
Further Troubleshooting Steps
If reconnecting the service didn't work, it's time to investigate other potential causes.
### Step 1: Check the IFTTT Applet's Activity Log
IFTTT logs every time an applet runs or fails. This is an essential tool for diagnostics.
- Find the Applet: In IFTTT, navigate to the specific Eufy applet that is not working.
- View its Activity: Tap the applet and look for an "Activity" tab.
- Look for Errors: This log will show you if the applet is even trying to run. Look for specific error messages like:
- "Could not connect to Eufy Security": This points directly to the connection issue solved by the reconnection steps above.
- "Applet failed": A generic error that confirms there's a problem.
- "Action failed": This could mean IFTTT connected to Eufy, but the command itself (e.g., changing the mode) was not successful.
### Step 2: Verify Your Eufy System is Online and Working
IFTTT can't control your Eufy system if it's offline.
- Open the Eufy Security App: Can you see a live view from your cameras? Is your HomeBase showing as online?
- Check Security Modes: The primary function of the Eufy-IFTTT integration is to change security modes (e.g., Home, Away, Disarmed, etc.). In the Eufy app, go to the "Security" tab. Do the modes you are trying to control from IFTTT still exist and are they named correctly? If you've renamed or deleted a mode, the IFTTT applet will fail.
### Step 3: Understanding Eufy's IFTTT Limitations
It's important to know what the Eufy IFTTT service can and cannot do. Historically, the Eufy integration has been focused on actions rather than triggers.
- Primary Use: The most reliable use of the integration is as an action (the "That" in "If This Then That"). For example: "IF my location is outside my home, THEN change my Eufy Security mode to Away."
- Limited Triggers: Eufy does not typically offer motion detection from a specific camera as a trigger (the "If This"). If you have built an applet that relies on this, it may not be supported and is likely to fail. Review the available triggers for the Eufy service in IFTTT to confirm what is possible.
### Consider Eufy's Own Automations
For interactions between different Eufy devices, you don't need IFTTT. Eufy has a built-in "Automation" feature in the Security app.
- Location: In the Eufy Security app, go to the "Security" tab and look for "Automations".
- Functionality: You can create rules such as, "IF my Video Doorbell detects a person, THEN my Floodlight Cam should start recording and turn on its light."
- Reliability: Because these automations run directly within the Eufy ecosystem, they are often faster and more reliable than going through a third-party service like IFTTT.
By methodically checking your connection, verifying your Eufy system's status, and understanding the service's capabilities, you can get your Eufy and IFTTT automations working in harmony again.