Eufy Camera Microphone Not Working? Sound Fixes

Eufy Camera Microphone Not Working? Here's How to Fix It

The microphone on your Eufy security camera is essential for its core functions. It allows you to record videos with sound, listen in on the live feed, and communicate using two-way talk. When the audio fails—whether it's distorted, too quiet, or completely absent—it significantly limits your camera's effectiveness.

This guide provides a complete checklist for troubleshooting and resolving common microphone and audio problems with your Eufy camera.

Common Causes for Eufy Microphone Issues

Audio problems can stem from software settings, hardware issues, or connectivity problems. Here are the most frequent culprits:

• Incorrect App Settings: The microphone might be disabled for recording or muted in the live view.
• App Permissions: The Eufy Security app may not have been granted permission to use your phone's microphone.
• Physical Obstruction: The small microphone opening on the camera could be blocked by dirt, debris, or a protective skin.
• Poor Wi-Fi Connection: Two-way audio is data-intensive and can fail if your network connection is unstable.
• Firmware Glitch: A temporary bug in the camera's software could be affecting audio processing.

How to Troubleshoot Your Eufy Camera's Audio

Follow these steps in order to diagnose and fix the problem.

1. Check App Settings and Permissions

Start by checking the settings on your smartphone.

• Enable Audio Recording:

  1. Open the Eufy Security app and select the camera in question.
  2. Go to Settings (the gear icon) > Video Settings.
  3. Ensure the 'Audio Recording' toggle is switched to the 'on' position. If this is off, your camera will record video without sound.

• Check Live View Mute: When viewing your camera's live stream, look for a microphone or speaker icon on the screen. Make sure it is not muted. Tapping this icon often toggles the audio on and off for the live feed.

• Grant Microphone Permissions:

  1. Go to your phone's main Settings menu.
  2. Find 'Apps' or 'App Management'.
  3. Locate and select the Eufy Security app.
  4. Go to 'Permissions' and make sure that 'Microphone' is set to 'Allow'.

2. Inspect the Physical Camera

Next, check the camera unit itself.

• Locate and Clean the Microphone: The microphone is a tiny pinhole on the camera's housing. Its location is marked in your user manual. Check to make sure this hole is not covered by a mounting bracket, silicone skin, or clogged with dust or debris. Gently clean it with a soft brush or compressed air.

3. Troubleshoot Two-Way Talk

If your issue is specifically with the two-way talk feature, connectivity is key.

• Improve Wi-Fi Signal: A weak Wi-Fi signal is a common cause of choppy or non-functional two-way audio. If possible, move your camera closer to your Wi-Fi router, or consider installing a Wi-Fi extender.
• Adjust Speaker Volume: If people can't hear you well, go to your camera's Settings > Audio Settings in the app. You should find a slider to increase the 'Speaker Volume'.

4. Power Cycle the Camera and Your Phone

A simple reboot can often resolve temporary software glitches.

• Restart Your Camera: Unplug your Eufy camera from its power source (or remove the batteries, if applicable). Wait for 60 seconds before reconnecting it to power.
• Restart Your Phone: Rebooting your smartphone can clear its memory and resolve app-related issues.

By systematically checking these settings and potential issues, you can quickly get the audio on your Eufy camera working correctly again.