Is Your Eufy Camera Missing Important Events?
One of the most critical functions of a security camera is to record events when they happen. If you discover your Eufy camera is failing to record motion, people, or other important activities, it creates a serious gap in your home security and peace of mind.
This issue is almost always caused by software settings rather than a hardware fault. This professional troubleshooting guide will help you dive into your Eufy Security app settings to diagnose and fix the reasons behind missed recordings, ensuring your camera captures everything it's supposed to.
Common Symptoms of Recording Failures
First, let's identify the specific problem you're facing. It could be one of the following:
- You know an event occurred (e.g., a delivery driver arrived), but there is no video clip in the "Events" tab.
- The camera fails to record people or vehicles that are clearly within its field of view.
- You receive a motion notification on your phone, but when you tap it, there is no corresponding video.
- The camera only records the very end of an event, missing the crucial beginning moments.
- There are significant, unexplained gaps in your recording history.
How to Fix Missed Recordings on Your Eufy Camera
Let's systematically adjust your camera's settings to ensure it's properly configured to detect and record motion.
1. Adjust Motion Detection Sensitivity
The sensitivity level determines how much movement is required to trigger a recording. If it's too low, it will ignore subtle but important events.
- Open the Eufy Security app and select the camera in question.
- Go to Camera Settings (the gear icon) and tap on Motion Detection.
- You will see a sensitivity slider, usually from 1 to 7.
- If it is set to a low number, try increasing it by one or two levels.
- Important: Setting the sensitivity too high may result in false alerts from shadows or rustling leaves, so you may need to experiment to find the perfect balance.
2. Check Your Activity Zones
Activity Zones are a powerful tool, but if misconfigured, they are a common cause of missed recordings.
- The Problem: An Activity Zone tells your camera to only look for motion inside the specified box or area. If a person walks just outside this zone, they will be ignored.
- The Solution: Go to Camera Settings > Motion Detection > Activity Zone. Review your defined zones. Ensure they cover the entire area you wish to monitor, such as the full pathway to your door or the whole of your driveway. If in doubt, remove the zones temporarily to see if the camera starts recording events everywhere in its field of view.
3. Review Your Detection Type Settings
Eufy cameras can be set to detect specific types of motion. This is another common reason for missed events.
- Go to Camera Settings > Motion Detection.
- Check the Detection Type.
- If you have it set to "Human Only," the camera will intentionally ignore vehicles, pets, and other general motion. If you are missing recordings of cars pulling in or your dog in the garden, you need to change this setting to "All Motion."
4. Check Camera Power and Status
A camera that is low on battery or offline cannot record anything.
- Battery Level: Check the battery percentage of your camera in the app. If it's critically low, the camera may disable recording to save power. Charge it immediately.
- Camera Status: Ensure the camera is enabled and not turned off within the app. Check that your HomeBase is online and connected to the internet.
5. Update Firmware
Finally, ensure your Eufy devices are running the latest software. Manufacturers often release updates that improve the performance and accuracy of motion detection algorithms.
- In the app, go to your HomeBase Settings and Camera Settings and check for any available Firmware Updates. Install them if available.
By carefully reviewing and adjusting these key settings, you can resolve the frustrating issue of missed recordings and trust that your Eufy security system is capturing every important moment.