Eufy Camera Not Showing Video? Here's How to Fix It
When your Eufy camera shows a black screen or appears offline, it can be worrying. Security footage is useless if you can't view it. This troubleshooting guide will walk you through the most common causes and their solutions to get your video feed back online.
## Step 1: Check the Camera's Status in the App
Before you touch any hardware, open the Eufy Security app on your phone.
- Is the Camera On? Navigate to your camera's settings and find the "Camera On/Off" toggle. Ensure it is switched to the 'On' position. It's easy to accidentally turn it off, especially if you use scheduling or geofencing modes.
- Does it Show as "Offline"? If the camera has a red "Offline" banner, it means the app cannot communicate with it. This points directly to a power or network connectivity problem.
## Step 2: Verify Power and Battery
A camera can't stream video if it doesn't have power.
- For Battery-Powered Cameras (e.g., EufyCam, SoloCam):
- Check the battery percentage in the app. If it's very low, the camera may shut down its streaming function to conserve power.
- Bring the camera inside and charge it fully using the provided charging cable and a suitable power adapter.
- For Wired Cameras (e.g., Indoor Cam, Floodlight Cam):
- Check that the power cable is securely plugged into both the camera and the wall outlet.
- Confirm that the outlet itself has power by plugging in another device, like a lamp.
- For floodlight cameras, ensure the circuit breaker that powers the camera is switched on.
## Step 3: Troubleshoot the Wi-Fi Connection
This is one of the most frequent causes of video loss.
- Is Your Internet Down? Check if other devices in your home (like your phone or computer) can connect to the Wi-Fi and access the internet. If not, the problem is with your internet service.
- Reboot Your Router: Unplug your Wi-Fi router from the power outlet. Wait for 60 seconds, then plug it back in. Give it a few minutes to fully restart and for your Eufy devices to reconnect. This simple step solves a huge number of connectivity issues.
- Check Signal Strength: If your camera is far from the router (or HomeBase), the Wi-Fi signal might be too weak. Try moving the camera temporarily closer to the router or HomeBase. If the video feed returns, you've identified a signal strength problem. You may need to move your router or consider a Wi-Fi extender.
## Step 4: Check the Eufy HomeBase
If your camera system uses a HomeBase, its status is just as important as the camera's.
- Check the LED Light: The LED light on the front of the HomeBase should be a solid blue colour. If it's flashing or red, it indicates a problem with its own internet connection.
- Reboot the HomeBase: Unplug the HomeBase from power, wait a minute, and plug it back in. Also, ensure the Ethernet cable is securely connected between the HomeBase and your router.
## Step 5: Re-Sync Your Camera
If a specific camera is offline but others are working, you may need to re-sync it with the HomeBase or your Wi-Fi network.
- Follow App Instructions: The Eufy Security app will guide you through this process. You'll typically need to press the 'Sync' button on the camera until it beeps, and then follow the on-screen prompts to add it back to your system.
By methodically checking the power, Wi-Fi connection, and app settings, you can resolve the vast majority of "no video" issues with your Eufy security system.