What to Do When Your Eufy Camera Goes Offline
A "camera offline" error in your Eufy Security app can be worrying, as it means your property is no longer being monitored. Fortunately, the problem is usually related to a power or connectivity issue that you can resolve yourself without needing technical support.
This guide will provide a step-by-step process to diagnose the problem and get your Eufy camera or HomeBase back online.
1. The Universal First Step: Restart Everything
Before you investigate further, perform a simple power cycle of your equipment. This resolves a majority of temporary glitches.
- Restart the Camera: If your camera is wired, unplug it from the power source for 30 seconds and plug it back in. For battery-powered cameras, press the "Sync" button to wake it or, if possible, remove and re-insert the battery.
- Restart the HomeBase (if you have one): Unplug the HomeBase's power adapter for 30 seconds, then plug it back in. Wait for the LED light on the front to turn solid blue.
- Restart Your Router: Unplug your home's Wi-Fi router from power for a full minute. This will refresh your entire network.
Wait a few minutes after everything has been plugged back in, then open the Eufy app to see if the camera has reconnected.
2. Check the Camera's Status and Wi-Fi Signal
If a restart didn't work, the next step is to check the connection between the camera and your network.
- Check the LED Light: Observe the status LED on the camera itself. A solid blue light indicates a successful connection. A flashing blue or red light indicates a connection problem. No light at all means it has no power.
- Verify Wi-Fi Strength: The camera may be too far from your router or HomeBase. In the Eufy Security app, go to your camera's settings and find the "Wi-Fi Connection" or "Mounting Guide" section. This will show you the signal strength. If it's weak (one or two bars), the camera may struggle to stay online.
- Test the Connection: Try moving the offline camera much closer to your router or HomeBase. If it connects successfully in the new location, you have identified a signal range issue. You may need to install a Wi-Fi extender or relocate your HomeBase for a permanent fix.
3. Have Your Wi-Fi Details Changed?
Your camera stores your Wi-Fi network name (SSID) and password. If you change either of these on your router, the camera will be unable to connect.
- Update Wi-Fi Settings: If you have recently changed your network password or installed a new router, you must update the settings for your camera.
- How to Reconnect: In the Eufy app, go to the settings for the offline camera and select "Wi-Fi Connection." The app will then guide you through the process of connecting the camera to the updated network. You will typically need to press the Sync button on the camera and enter the new Wi-Fi credentials.
4. Check the HomeBase Connection
If you use a Eufy HomeBase, its connection to your network is vital for all your cameras.
- Check Ethernet Cable: Ensure the Ethernet cable is securely plugged into both the HomeBase and your router. The port's LED lights on the router should be active. Try a different Ethernet cable or a different port on your router to rule out a hardware failure.
- HomeBase Status Light: The light on the front of the HomeBase should be solid blue. If it's red, it means it cannot connect to the internet. Follow the restart steps above and check your internet connection is working for other devices.
If you've followed all these steps and your camera is still offline, you may need to remove the device from the app and perform a full factory reset to set it up again from scratch.