How to Fix Pixelated Video on Your Eufy Security Camera

How to Fix Blocky or Pixelated Video on Your Eufy Camera

You've installed a Eufy security camera to get a clear view of your property, so it's incredibly frustrating when the video playback is a pixelated, blocky mess. Poor video quality makes it difficult to identify faces, read number plates, or see important details, undermining the very purpose of your security system.

The good news is that pixelation is almost always a solvable problem related to your network connection. This professional guide will walk you through the steps to diagnose the cause and improve the video quality of your Eufy camera for a crisp, clear picture.

Symptoms of Poor Video Quality

Let's first identify the issue. You're likely experiencing one or more of the following:

• The live video stream appears "blocky" or "jagged," especially during movement.
• Recorded video clips are blurry and lack detail.
• The image quality is fine one moment and then suddenly becomes pixelated the next.
• Faces are unrecognisable, and fine details are completely lost.
• The video feed frequently freezes and buffers.

A Step-by-Step Guide to Improving Eufy Video Quality

Let's get your video feed looking sharp again. Follow these steps in order to troubleshoot the issue effectively.

1. Check the Wi-Fi Signal Strength

This is the most common cause of pixelation. The camera needs a strong, stable Wi-Fi signal to send a high-quality video stream to your Eufy HomeBase or router.

1. Open the Eufy Security app.
2. Select the camera that is having issues.
3. Go to its Camera Settings (the gear icon).
4. Navigate to General > Wi-Fi Connection.
5. Here you will find a signal strength indicator. If the signal is rated as "Weak" or is showing only one bar, you have found the source of your problem.

2. Improve the Camera's Wi-Fi Connection

Once you've identified a weak signal, here are the best ways to fix it:

• Move Your HomeBase/Router: The simplest solution is to move your HomeBase (or your Wi-Fi router, for standalone cameras) closer to the affected camera. Even moving it a few metres can make a significant difference.
• Optimise Placement: Ensure your HomeBase or router is in an open area, not tucked away in a cupboard, on the floor, or behind a TV. The signal needs to radiate freely.
• Reduce Obstructions: Every wall, especially concrete or brick, weakens the Wi-Fi signal. Try to minimise the number of walls between the camera and the HomeBase/router.
• Install a Wi-Fi Extender: If you cannot move the camera or the HomeBase, installing a Wi-Fi range extender halfway between them can boost the signal and provide the stability needed for a clear video stream.

3. Adjust the Video Quality Settings

The Eufy app allows you to balance video quality with bandwidth consumption. If you can't improve your Wi-Fi, you can lower the video quality demand.

1. In the Eufy Security app, go to your camera's Settings.
2. Find the Video Quality menu.
3. You may have options like "Optimal Battery Life," "Optimal Surveillance," or custom settings.
4. If you are on a high-quality setting, try choosing a lower one (e.g., changing from 2K to 1080p, or lowering the streaming quality). This will reduce the amount of data the camera needs to send, often resulting in a smoother, less pixelated image on a weak connection.

4. Power Cycle Your Equipment

A classic IT fix, rebooting your devices can clear temporary glitches.

1. Unplug your Eufy camera and/or its HomeBase from the power source.
2. Unplug your home's Wi-Fi router.
3. Wait for 60 seconds.
4. Plug the router back in first and wait for it to fully restart.
5. Plug the HomeBase and/or camera back in and allow them to reconnect.
6. Check the video feed again.

By focusing on strengthening the Wi-Fi signal, you can resolve the vast majority of video quality issues and enjoy the high-definition security footage your Eufy camera is designed to deliver.