How to Fix Poor Video Quality on Your Eufy Security Camera
A Eufy security camera is an excellent tool for monitoring your home, but its value is diminished if the video footage is grainy, pixelated, or blurry. You rely on your camera to capture clear details, and when it fails to do so, it can be a major concern. Fortunately, most video quality issues can be resolved with some straightforward troubleshooting.
This guide will help you identify the cause of poor video quality and provide effective solutions to restore a crisp, clear picture on your Eufy camera.
Key Factors Affecting Video Quality
Poor video is almost always a result of a few common issues. By checking these first, you're likely to find and fix the problem quickly.
1. Wi-Fi Signal Strength
This is the most significant factor. A weak or unstable Wi-Fi connection between the camera and your router (or Eufy HomeBase) is the number one cause of poor video. The camera will automatically compress the video stream to a lower quality to avoid disconnecting, resulting in a blocky or pixelated image.
- Check the Signal: In the Eufy Security app, go to your camera's settings and find the "Wi-Fi Connection" or "Wi-Fi Signal Strength" section. Eufy provides an indicator of the signal quality.
- Improve the Signal:
- Move your Wi-Fi router closer to your Eufy camera or HomeBase.
- If you can't move the router, consider installing a Wi-Fi extender to boost the signal.
- Minimise physical obstructions like thick walls or large metal appliances between the router and the camera/HomeBase.
2. Video Quality Settings
Eufy allows you to customise video quality to balance clarity and battery life/storage. Your settings might be configured too low.
- Navigate to Settings: Open the Eufy Security app, select the camera you want to adjust, and tap the gear icon.
- Select "Video Quality": Here you will find options for both streaming and recording.
- Choose a Higher Setting: For the best clarity, ensure this is set to the highest possible resolution (e.g., 2K Resolution). You may also see options for "Streaming Quality" – set this to "High" for the best live view. Be aware that higher settings will use more bandwidth and battery power.
Physical and Environmental Checks
If your connection and settings are optimised, the issue could be with the camera's physical condition or placement.
3. Clean the Camera Lens
A dirty lens is a simple but often overlooked cause of blurry or hazy video. The lens is exposed to the elements and can easily collect dust, pollen, and water spots.
- Use a Microfibre Cloth: Gently wipe the lens with a clean, soft microfibre cloth.
- Avoid Abrasives: Do not use harsh chemicals or paper towels, which can scratch the lens.
4. Night Vision Performance
If the video quality is only poor at night, the issue is related to the camera's infrared (IR) system.
- Check for IR Reflection: Ensure the camera isn't positioned too close to a light-coloured wall, a soffit, or any other object. The powerful IR LEDs can reflect off these surfaces, causing a bright glare that washes out the image and makes it look foggy. Try repositioning the camera so it has a clear view.
- Sufficient Power: For battery-powered cameras, very low battery levels can sometimes impact the performance of the IR lights. Ensure your camera is adequately charged.
5. Update Firmware
Eufy frequently releases firmware updates that improve camera performance and fix known bugs. Ensure both your camera and HomeBase (if you use one) are running the latest firmware. You can check for updates in the "About Device" section of your camera's settings in the app.
By working through these steps, you can dramatically improve the video quality of your Eufy camera and ensure it captures the clear, detailed footage you need.