Eufy Camera Recording Failed? Here’s the Easy Fix

How to Fix the "Recording Failed" Error on Your Eufy Camera

One of the most common and frustrating issues Eufy users can encounter is the "Recording Failed" notification. This error means that while your camera may be online and detecting motion, it is unable to save the video clip, leaving you with a gap in your security coverage. This guide will walk you through the most common causes of this error and how to resolve them.

## Understanding Eufy's Storage System

Eufy's biggest selling point is its commitment to local storage, which means no mandatory monthly fees. Understanding where your footage is stored is key to fixing this problem.

• Camera with SD Card: Some Eufy cameras (like the indoor Pan & Tilt models) record directly to a microSD card inserted into the camera itself.
• HomeBase System: Most EufyCam systems use a central HomeBase. The video footage is wirelessly transmitted from the camera to the HomeBase, which then records it onto its internal storage or a connected USB drive.
• Cloud Storage: Eufy also offers an optional cloud storage subscription. If you are subscribed, your recordings may be saved to the cloud instead of, or in addition to, local storage.

The "Recording Failed" error almost always points to a problem with the local storage method.

## Common Symptoms of a Recording Failure

• You receive a push notification that says "Recording Failed."
• Your camera sends a motion alert, but when you check the "Events" tab, there is no corresponding video clip.
• The live view for your camera works perfectly fine, but no new recordings are being saved.
• The Eufy Security app shows an error related to the HomeBase storage or the camera's SD card.

## Step-by-Step Troubleshooting for "Recording Failed"

Follow these steps in order to get your camera recording properly again.

### 1. Check the Storage Medium (SD Card or HomeBase)

The most likely culprit is an issue with the storage itself.

• For Cameras with an SD Card:

  1. Open the Eufy Security App: Select the camera that is having the issue.
  2. Go to Settings > Storage > Local Storage.
  3. Reformat the SD Card: You should see an option to "Format" the card. Warning: This will erase all existing footage on the card. Back up any important clips before proceeding. Formatting the card will fix any file system corruption.
  4. If formatting fails, the card itself may be faulty. Power down the camera, remove the card, and try a different, high-endurance microSD card.

• For Systems with a HomeBase:

  1. Open the Eufy Security App: Go to the settings for your HomeBase.
  2. Navigate to Storage: Check the status of the internal storage.
  3. Reformat if Necessary: If there's an option to format or repair the storage, perform this action (remembering to back up clips first).

### 2. Power Cycle the Entire System

A simple restart can often resolve temporary software glitches that cause recording failures.

1. Restart the Camera: If your camera is battery-powered, remove and re-insert the battery or use the "Restart Device" option in the app's settings. If it's wired, unplug it from power for 60 seconds.
2. Restart the HomeBase: Unplug the HomeBase from its power source. Wait for 60 seconds before plugging it back in. Wait for the HomeBase's light to turn solid blue, indicating it's fully online.
3. Test the System: Trigger the camera's motion detection to see if it now records successfully.

### 3. Check the Camera-to-HomeBase Connection

For systems that use a HomeBase, a weak wireless signal between the camera and the base can prevent the video clip from being transferred and saved correctly.

• Check Signal Strength: In the app, go to your camera's settings and look for a "Wi-Fi Connection" or "Mounting Guide" section. This will show you the signal strength between the camera and the HomeBase.
• Improve the Signal: If the signal is weak (one or two bars), try moving the HomeBase closer to the camera, or vice-versa. Ensure there are not too many thick walls or sources of wireless interference between them.

### 4. Update Firmware and App

Eufy regularly releases firmware updates for cameras and the HomeBase to fix bugs and improve stability.

• Check for Firmware Updates: In the Eufy app, go to the settings for each device (camera and HomeBase) and check for a "Firmware Update" option. Install any available updates.
• Update the App: Make sure you have the latest version of the Eufy Security app from your phone's app store.

By systematically checking the storage, rebooting your devices, and ensuring a strong connection, you can resolve the "Recording Failed" error and restore confidence in your Eufy security system.