How to Fix Eufy Security "Setup Failed" Errors
Unboxing a new Eufy security device is exciting, but that excitement can quickly turn to frustration if you're met with a persistent "Setup Failed" message in the app. This common issue can usually be traced back to a handful of Wi-Fi, syncing, or app-related problems.
This troubleshooting guide provides a clear, step-by-step process to help you overcome setup failures with any Eufy Security device, including cameras, doorbells, and the HomeBase.
## The Golden Rule: 2.4GHz Wi-Fi is Essential
Before you do anything else, understand this critical requirement: Eufy Security devices connect to a 2.4GHz Wi-Fi network for setup. They cannot connect to a 5GHz network.
Most modern routers broadcast both 2.4GHz and 5GHz frequencies.
- Connect Your Phone to 2.4GHz: During setup, your smartphone must be connected to the 2.4GHz band of your network. The Eufy app uses your phone's connection to pass the Wi-Fi details to the new device.
- Separate Your Networks (If Needed): If your router uses the same name (SSID) for both bands, your phone might be on the 5GHz band without you knowing. To be certain, you can temporarily disable the 5GHz band in your router's admin settings or give the two bands different names (e.g., "MyHomeWiFi-2.4" and "MyHomeWiFi-5").
## Step 1: Prepare for a Smooth Setup
Get the basics right before you begin.
- Fully Charge the Device: If your Eufy device is battery-powered, charge it completely before attempting the setup. A low battery can cause unexpected failures.
- Proximity is Key: For the initial pairing, bring the Eufy device, your phone, and the Eufy HomeBase (if you're using one) close to your Wi-Fi router. A distance of 2-3 metres is ideal to ensure a strong signal.
- Check the Eufy App: Ensure you have the latest version of the Eufy Security app installed from the Google Play Store or Apple App Store.
## Step 2: The Setup Process and Common Failure Points
Follow the in-app instructions carefully and look out for these specific issues.
### QR Code Scanning Failed?
The app will often ask you to scan a QR code on the back of the device.
- Lighting: Make sure the QR code is in a well-lit area.
- Clean the Lens: Wipe your phone's camera lens to remove any smudges.
- Distance and Angle: Hold your phone steady, about 15-20 cm away from the QR code. Try adjusting the angle slightly if it's not being recognised.
- Manual Entry: If scanning repeatedly fails, look for an option in the app to enter the device's serial number manually.
### Device Not Connecting to Wi-Fi?
This is where the 2.4GHz rule is most important.
- Password Check: You will be asked to enter your Wi-Fi password. This is case-sensitive. Tap the "eye" icon to view the password as you type it to ensure there are no mistakes.
- Press the Sync Button: The device will beep to confirm it has received the Wi-Fi information. Listen for this confirmation. If you don't hear it, the password may be incorrect.
## Step 3: The Reset and Restart Solution
If the setup fails despite checking your Wi-Fi, a reset is the next best step. This will clear any incorrect information and return the device to its factory state, ready for a fresh start.
- Locate the Sync/Reset Button: Find the "Sync" or "Reset" button on your Eufy camera, doorbell, or HomeBase. You may need a paperclip or the small pin included in the box to press it.
- Press and Hold: Press and hold the button for approximately 10 seconds.
- Listen for the Beep: The device will typically emit a beep or a voice prompt to confirm that it has been reset.
- Restart the App: Close the Eufy Security app on your phone completely and then reopen it.
- Try Again: Begin the "Add Device" process from the start.
By ensuring you are on a 2.4GHz network, checking your password carefully, and performing a device reset if needed, you can overcome nearly all "Setup Failed" errors and get your Eufy Security system up and running.