Eufy Speaker Not Working? Common Problems & Fixes

Can't Hear Anything? Troubleshooting Eufy Speaker Problems

Eufy security cameras and video doorbells are equipped with speakers that serve multiple purposes, from two-way communication with visitors to sounding a siren to deter intruders. When this speaker fails, it significantly compromises your device's functionality. If you're dealing with no sound, distorted audio, or frustratingly low volume, this comprehensive troubleshooting guide is here to help.

We will cover the most common causes of Eufy speaker problems and provide you with clear, actionable steps to restore the audio on your device.

Common Eufy Speaker and Audio Symptoms

First, let's identify the specific issue you're facing. Common speaker-related problems include:

• No sound at all: You cannot hear anything from the camera's speaker when using the two-way talk feature or activating the siren.
• Distorted or crackling audio: When you speak through the app, your voice sounds garbled, crackly, or is completely unintelligible on the other end.
• Extremely low volume: The speaker volume is barely audible, even when you have it set to the maximum level in the app.
• One-way audio: You can hear audio from the camera's microphone, but the person near the camera cannot hear you speak.
• Siren not working: When you trigger the alarm, the siren sound does not play from the speaker.

Recognising your specific symptom is the first step toward finding the right solution.

How to Fix Your Eufy Camera's Speaker

Let's work through these solutions, starting with the simplest fixes.

1. Check App Permissions and Settings

The problem might not be with the camera itself, but with the settings on your smartphone or within the Eufy Security app.

• Microphone Permissions: Ensure the Eufy Security app has permission to access your smartphone's microphone. You can check this in your phone's main settings under Apps > Eufy Security > Permissions.
• In-App Volume Controls: When viewing the live stream for your camera, look for speaker and microphone icons. Make sure the speaker is not muted. Also, check the device's settings for a dedicated volume control. Go to Camera Settings > Audio Settings and ensure the Speaker Volume is turned up.
• Do Not Disturb: Check that your smartphone is not in 'Silent' or 'Do Not Disturb' mode, as this can sometimes interfere with app audio.

2. Restart Your Eufy Camera

A simple power cycle can often resolve temporary software glitches that may be causing the speaker to malfunction.

• For battery-powered cameras: If your camera has a removable battery, take it out for about 30 seconds and then reinsert it. If not, look for a 'Restart' or 'Reboot' option in the camera's settings within the app.
• For wired cameras: Unplug the camera from its power source, wait for 30 seconds, and then plug it back in.
• Wait for reconnection: Allow the device a few minutes to fully restart and reconnect to your network before testing the speaker again.

3. Check Your Wi-Fi Connection

Poor audio quality, such as distortion or cutting out, is often a symptom of a weak Wi-Fi signal. The audio data for two-way talk struggles to travel between your phone, the Eufy servers, and the camera.

• Check Signal Strength: In the Eufy app, go to your camera's settings and find the 'Wi-Fi Connection' or 'Network' section. It should show you the signal strength. If it's weak, your camera is too far from your Wi-Fi router.
• Improve the Signal: Try moving your Wi-Fi router closer to your Eufy device or consider installing a Wi-Fi extender to boost the signal in the area where the camera is located.

4. Update Firmware and App

Eufy frequently releases updates to both the camera's firmware and the mobile app. These updates often contain crucial bug fixes that can resolve audio problems.

• Update Firmware: In the app, go to your camera's settings and look for a 'Firmware Update' option in the 'About Device' section. Install any available updates.
• Update App: Go to the App Store (iOS) or Google Play Store (Android) and check if there is an update available for the Eufy Security app.

5. Physically Inspect and Clean the Speaker

It's possible that the speaker port on the camera is blocked by dirt, dust, or debris.

• Locate the speaker: Find the small speaker grille on your camera's housing.
• Gently clean it: Use a can of compressed air or a soft, dry brush (like a new toothbrush) to gently clean the openings. Do not use water, cleaning solutions, or poke sharp objects into the grille, as this could cause permanent damage.