Worried Someone Else Has Access to Your Eufy Cameras?
The security of your smart home cameras is paramount. The thought that an unauthorised person could be viewing your live feeds or accessing your recorded videos is a serious violation of privacy. If you have any reason to suspect that your Eufy Security account has been compromised, it is crucial to take immediate and decisive action.
This guide will show you how to identify the signs of a breach, lock down your account instantly, and implement robust security measures to prevent future unauthorised access.
### Signs of a Compromised Account
Be alert for these red flags, which could indicate that someone else has your login credentials:
- Unexpected Notifications: Receiving a password reset email or a login verification code that you did not request.
- Setting Changes: Noticing that camera settings (like motion sensitivity, notification preferences, or camera names) have been altered without your knowledge.
- Unfamiliar Videos: Finding recorded event clips in your library that you cannot account for.
- Camera Pan/Tilt Movement: If you have a pan-and-tilt camera, seeing it move or re-orient on its own.
- Login from Unknown Devices: Some apps allow you to see a list of currently logged-in devices. Check this for any phones or computers you don't recognise.
Step 1: Immediate Lockdown Procedure
If you suspect any of the above, act immediately. Do not wait.
- Change Your Password:
- Open the Eufy Security app.
- Navigate to your account settings (usually found in the side menu).
- Select the option to change your password.
- Create a strong, unique password. Use a combination of upper and lower-case letters, numbers, and symbols. Do not reuse a password you use for any other online service.
- Force Logout of All Devices:
- After changing your password, look for a security option such as "Manage Logged-in Devices" or "Sign out of all devices."
- Activate this feature. It will immediately terminate every active session on all other phones, tablets, or web browsers, forcing the intruder out of your account. They will not be able to log back in without the new password you just created.
Step 2: Fortify Your Account Security
Once you have regained control, you must strengthen your account's defences to prevent it from happening again.
### Enable Two-Factor Authentication (2FA)
This is the single most important security feature you can enable. 2FA adds a second layer of security to your account. Even if someone steals your password, they will be unable to log in because they won't have the temporary verification code that is sent only to your trusted phone.
- In the Eufy Security app, go to your account settings.
- Find the Two-Factor Authentication option.
- Follow the on-screen instructions to enable it. You will likely need to verify your phone number.
### Review Sharing Permissions
Check who you have granted access to your cameras.
- In the app, find the "Share Management" or "Family & Guests" section.
- Review the list of users who have permission to view your cameras.
- Remove anyone who should no longer have access. Be cautious about who you invite to share your devices.
By following these steps, you can be confident that your E-ufy account is secure and your privacy is protected.