Frustrated with Inaccurate Eufy Motion Alerts?
The Activity Zones feature on your Eufy security camera is a powerful tool designed to reduce unwanted notifications. By telling your camera to only monitor specific areas, you can ignore passing cars, pedestrians on the pavement, or your neighbour's cat. However, when the camera starts sending you alerts for motion outside these designated zones, it can be both annoying and counterproductive.
If your Eufy activity zones are not working as expected, don't worry. This issue is often solvable with a few adjustments. This guide will help you troubleshoot the problem and regain control over your motion alerts.
Step 1: Redraw Your Activity Zones Correctly
The way you draw your zones can have a big impact on their effectiveness. A poorly drawn zone can confuse the camera's detection algorithm.
- Open the Eufy Security App: Select the camera you want to adjust.
- Go to Camera Settings > Motion Detection.
- Select Activity Zone. You will see the camera's view with the zone editor.
- Delete and Start Fresh: Instead of trying to modify an existing zone, it's often best to delete it and start over.
- Keep it Simple: Draw a clear, simple shape around the area you want to monitor. Avoid creating overly complex, multi-point shapes.
- Leave a Buffer: Do not draw the zone right to the very edge of the motion you want to capture. For example, if you are monitoring your driveway, leave a small buffer between the edge of the zone and the public road. This helps prevent motion bleed-over.
- Save: Always remember to save your changes.
Step 2: Adjust Motion Detection Sensitivity
Activity zones and motion sensitivity work together. If your sensitivity is set too high, the camera can still be triggered by events happening near the border of your zones.
- In the Motion Detection settings, you will find a sensitivity slider.
- If you are getting false alerts, try lowering the sensitivity by one level at a time.
- Test the camera after each adjustment to see if the false alerts have stopped while still capturing the motion you care about. Finding the right balance is key.
Step 3: Check for Firmware and App Updates
Eufy regularly releases updates for its cameras, HomeBase, and the security app. These updates often contain crucial improvements for the AI detection and bug fixes that can resolve issues with activity zones.
- Firmware: In the app, go to your camera's settings and look for the 'About Device' section. There should be an option to check for and install any available firmware updates.
- App: Visit your phone's app store (Apple App Store or Google Play Store) and check if there is an update for the Eufy Security app.
Step 4: Reboot and Resync Your Devices
Like any electronic device, a simple restart can often clear up unexpected glitches.
- Restart the Camera: In the Eufy app, go to the camera's settings and find the 'Restart Camera' option.
- Restart the HomeBase: If your camera is connected to a HomeBase, unplug the HomeBase from power for about a minute, then plug it back in.
- Resync the Camera: In some cases, you may need to resync the camera to the HomeBase after a restart. Follow the instructions in the app if prompted.
By carefully refining your zones, balancing sensitivity, and keeping your system updated, you can ensure your Eufy camera only alerts you to the events that truly matter.