Ezviz App Not Working? A Complete Troubleshooting Guide
When the Ezviz app stops working correctly, it can be a major problem, cutting you off from your security cameras. Whether the app is crashing, failing to open, showing your cameras as offline, or simply not connecting, there's usually a logical reason. This guide will provide you with a comprehensive set of solutions to fix the most common Ezviz app problems on both Android and iPhone devices.
By following these steps in order, you can diagnose the root cause and get your app back to full working order.
### Common Ezviz App Issues and Initial Checks
First, let's identify the specific problem you're facing:
- The app won't open or crashes on launch.
- The app is open, but it shows "Device is Offline."
- You can't log in, receiving a "Connection failed" or "Login error" message.
- Live video won't load, stuck on a spinning wheel.
Before diving into complex fixes, let's perform some quick checks:
- Check Ezviz Service Status: Occasionally, the problem might not be on your end. Ezviz servers can sometimes go down for maintenance or experience an outage. Check the official Ezviz support website or social media pages for any announcements.
- Check Your Internet Connection: This is the most common culprit. Is your phone connected to Wi-Fi or mobile data? Is your home internet working? If your home network is down, your cameras won't be able to connect to the internet, and the app won't be able to reach them.
- Restart the App and Your Phone: Force close the Ezviz app completely and then reopen it. If that doesn't work, perform a full reboot of your smartphone to clear out any temporary memory glitches.
If these preliminary steps don't resolve the issue, it's time to proceed with more detailed troubleshooting.
Step-by-Step Solutions to Fix the Ezviz App
Work through these solutions one by one.
## 1. Update the Ezviz App
Running an outdated version of the app can cause compatibility issues and bugs.
- Go to the Google Play Store (for Android) or the Apple App Store (for iOS).
- Search for "Ezviz."
- If you see an "Update" button, tap it to install the latest version. If it just says "Open," you are already on the latest version.
## 2. Clear the App's Cache (Android Only)
The app's cache can become corrupted, leading to crashes and other problems.
- Go to your phone's Settings > Apps (or Application Manager).
- Find and select the Ezviz app.
- Tap on "Storage".
- Tap the "Clear Cache" button. This will not delete your settings or login information.
- Restart the app and see if the problem is fixed.
## 3. Check App Permissions
The Ezviz app requires certain permissions to function correctly.
- In your phone's settings, go to the Ezviz app's information page.
- Tap on "Permissions".
- Ensure that permissions for Camera, Microphone, and Storage are all granted. If any are disabled, the app may not work as expected.
## 4. Reinstall the Ezviz App
If updating and clearing the cache doesn't work, a fresh installation is the next best step.
- Uninstall the Ezviz app from your phone.
- Restart your device to clear any residual files.
- Go back to the app store and reinstall the Ezviz app.
- You will need to log in again with your username and password. This process often resolves deeper-rooted software conflicts.
## 5. Troubleshoot the "Device is Offline" Error
If the app is working but your cameras are showing as offline, the issue is with the camera's connection, not the app itself.
- Check Camera Power: Ensure your Ezviz camera is plugged in and receiving power. Look for an indicator light on the camera.
- Reboot Your Camera: Unplug the camera from its power source, wait 30 seconds, and plug it back in.
- Reboot Your Router: As mentioned in the initial checks, rebooting your home router can often re-establish the connection to your cameras.
- Check Wi-Fi Signal: If the camera is far from your router, it may have a weak Wi-Fi signal, causing it to disconnect.
What to Do When Nothing Else Works
If you have diligently followed all the steps above and the Ezviz app is still not working, it's time to seek further help. The best course of action is to contact Ezviz official customer support. Be ready to provide them with your Ezviz account details, your phone model, its operating system version, and a clear description of the problem and the troubleshooting you have already performed.