Ezviz Camera Audio Not Working? A Troubleshooting Guide
Audio is a critical component of home security, adding context to your video footage and enabling communication through features like two-way talk. When you discover your Ezviz camera isn't capturing sound or allowing you to speak through it, it's important to resolve the issue promptly. This guide will walk you through the common causes of audio problems and provide clear, step-by-step solutions.
Most audio issues are related to software settings, either in the Ezviz app or on your smartphone, rather than a hardware fault with the camera itself. By methodically checking these settings, you can often restore audio functionality in just a few minutes.
### Common Symptoms of Audio Problems
To solve the problem, you first need to identify it. Which of these issues are you experiencing?
- You cannot hear any sound when watching the live video feed.
- Recorded video clips have no audio upon playback.
- When you use the two-way talk feature, the person near the camera cannot hear you.
- The audio coming from the camera is heavily distorted, muffled, or very quiet.
- You hear a loud echo or feedback when trying to use the two-way audio.
## Step-by-Step Guide to Fixing Audio Issues
Let's start with the most common and simple solutions first.
### 1. Check In-App Audio Settings
The most frequent cause of "no sound" is a muted setting in the Ezviz app.
- Unmute the Live Feed: When viewing your camera's live stream, look for a speaker icon. If this icon has a line through it, the audio is muted. Tap it to unmute the stream and you should be able to hear sound from the camera's microphone.
- Enable the Camera's Microphone: Go into your camera's main settings by tapping the gear icon. Look for a setting labelled "Audio" or "Microphone". Ensure this is toggled to the 'On' position. If this is turned off, the camera will not capture or record any sound.
### 2. Troubleshoot Two-Way Talk
If you can hear audio from the camera but others can't hear you, the problem lies with your phone's microphone input.
- Grant App Permissions: The Ezviz app needs your permission to use your smartphone's microphone.
- On Android: Go to 'Settings' > 'Apps' > 'Ezviz' > 'Permissions' and make sure 'Microphone' is allowed.
- On iOS: Go to 'Settings' > 'Privacy' > 'Microphone' and ensure the switch for the Ezviz app is turned on.
- Press and Hold the Talk Button: Remember that for most Ezviz models, you need to press and hold the microphone or 'Talk' button in the app for the duration you are speaking.
### 3. Check Your Phone's Volume
It may sound obvious, but it's a common oversight. Ensure the media volume on your smartphone or tablet is turned up. Use the physical volume buttons on your device while the Ezviz app is open to increase the sound level.
### 4. Reboot the Camera
A simple power cycle can resolve many temporary hardware and software glitches that might affect the microphone.
- Unplug the camera from its power source.
- Wait for 30 seconds.
- Plug the camera back in and wait for it to fully restart.
- Once the camera is back online, test the audio again.
### 5. Check for Physical Obstructions
The microphone on your Ezviz camera is a tiny hole, often located near the lens.
- Visually inspect the camera and ensure this microphone hole is not covered by the camera's mounting bracket, a sticker, or debris like dust or a spiderweb.
- Gently clean the area around the microphone with a soft brush or compressed air.
By systematically working through these steps, you can diagnose and fix the vast majority of audio-related problems with your Ezviz camera, restoring both your ability to hear what's happening and to communicate when needed.