How to Fix an Ezviz Camera That Keeps Going Offline
An Ezviz camera that keeps going offline is an unreliable security tool. When your camera loses its connection, you can't view the live feed, receive alerts, or check recordings, leaving your property unmonitored. This guide provides a clear, step-by-step method to troubleshoot and fix the root cause of these disconnection issues.
Most of the time, the problem is related to your Wi-Fi network or the camera's power source.
### Step 1: Basic Checks and Power Cycle
Let's start with the simplest solutions, which are often the most effective.
- Check the LED Indicator: The small light on the front of your Ezviz camera is a status indicator.
- Solid Blue: The camera is connected and operating normally.
- Flashing Blue: The camera is ready to connect to a network.
- Flashing Red: There is a network connection error.
- Solid Red: The camera is booting up. If you see a flashing red light, it's a clear sign of a connectivity problem.
- Verify Power Supply: Ensure the power adapter is securely plugged into both the camera and a working electrical socket. A loose connection or faulty power adapter can cause the camera to drop offline intermittently.
- Perform a Power Cycle: Unplug the camera from its power source. Wait for at least 30 seconds to allow it to fully discharge. Then, plug it back in. This simple reboot can resolve many temporary software glitches.
- Reboot Your Router: At the same time, it's a good idea to restart your Wi-Fi router. Unplug it, wait a minute, and plug it back in. This refreshes your network and can clear up underlying connection issues.
## Step 2: Diagnose Your Wi-Fi Network
A stable Wi-Fi connection is absolutely essential for your Ezviz camera to function correctly.
### Signal Strength and Placement
- Check the Distance: How far is your camera from your Wi-Fi router? The signal gets weaker with distance and has to pass through obstacles like walls, floors, and furniture. If the camera is far from the router, it may have a weak signal, leading to frequent disconnections.
- Minimise Interference: The 2.4GHz Wi-Fi band, which Ezviz cameras use, is susceptible to interference from other electronic devices. Microwaves, cordless phones, baby monitors, and even neighbouring Wi-Fi networks can disrupt the signal. Try to keep your camera and router away from these devices.
- Use the 2.4GHz Band: Ezviz cameras are not compatible with 5GHz Wi-Fi networks. You must connect your camera to your router's 2.4GHz band. If your router uses the same name for both bands, it can sometimes confuse devices. Consider logging into your router's settings and giving the 2.4GHz and 5GHz networks different names (SSIDs) to ensure the camera connects to the correct one.
### Wi-Fi Credentials
- Have You Changed Your Password? If you have recently changed your Wi-Fi password or network name, your camera will no longer be able to connect. You must update the camera's settings with the new credentials through the Ezviz app. This usually involves deleting the camera from your account and re-adding it.
## Step 3: App and Firmware Maintenance
Keeping your software and firmware up to date is crucial for performance and stability.
- Update the Ezviz App: Make sure you are running the latest version of the Ezviz app from the Google Play Store or Apple App Store.
- Update Camera Firmware: Manufacturers release firmware updates to fix bugs and improve how the device works. Open the Ezviz app, go to the camera's settings, and check for a firmware update. If one is available, install it. This can often resolve persistent connectivity problems.
- Factory Reset (Last Resort): If none of the above steps work, you can perform a factory reset on the camera. This will erase all its settings and require you to set it up again from scratch. To do this, press and hold the physical reset button on the camera for about 10-15 seconds until you hear a prompt or see the LED light change.
By following these steps, you can diagnose the reason your Ezviz camera is going offline and take the necessary action to create a stable, reliable connection.