What to Do When Your Ezviz Camera Stops Working
An Ezviz camera that has suddenly stopped working or shows as 'Offline' in the app is a common problem that can usually be fixed with some basic troubleshooting. Whether the issue is caused by a power cut, a change to your Wi-Fi network, or a simple glitch, you can often get it back online yourself.
This guide is designed for UK users to help you diagnose the reason your camera has stopped working by interpreting its status light and following a clear, step-by-step process to restore its connection.
Understanding the Ezviz Camera Status Light
The small LED indicator light on the front of your camera is the most important tool for diagnosing the problem. Here's what the different colours mean:
- No Light: The camera is not receiving power.
- Solid Red: The camera is booting up or has encountered an error during startup.
- Flashing Red (Slowly): The camera is powered on but is not connected to a power source (for battery cameras).
- Flashing Red (Quickly): An SD card error has occurred.
- Flashing Blue (Slowly): The camera is powered on and operating correctly.
- Flashing Blue (Quickly): The camera has lost its Wi-Fi connection and is ready for network configuration.
- Solid Blue: The camera is connected to the Wi-Fi and is operating normally. (Note: On some models, a solid blue light means live view is active).
Based on the light on your camera, you can jump to the most relevant troubleshooting section below.
Step-by-Step Troubleshooting Guide
Let's walk through the solutions, from the most common and simple fixes to a full reset.
1. If There is No Light: Check the Power Supply
This indicates the camera is getting no power at all.
- Check the Power Adapter: Ensure the USB power adapter is plugged securely into a working wall socket.
- Test the Socket: Plug a different device, like a phone charger, into the same socket to confirm that the outlet has power.
- Inspect the Cable: Check the full length of the USB cable for any signs of damage, pinching, or cuts. Try using a different, compatible micro-USB or USB-C cable if you have one.
- Try a Different Adapter: If possible, try a different USB power adapter with the same voltage/amperage rating.
2. If the Light is Flashing Blue: Troubleshoot the Wi-Fi Connection
A flashing blue light means the camera has power but cannot connect to your router.
- Check Your Home Internet: Is the internet working for other devices in your home, like your laptop or smartphone? If not, the problem is with your internet service provider or router.
- Reboot Your Router: Unplug your internet router from the power, wait for 60 seconds, and then plug it back in. Give it 5-10 minutes to fully restart. Your Ezviz camera will often reconnect automatically once the network is back.
- Check the Distance: Has the camera or router been moved recently? The camera may now be too far from the router to get a stable signal. Try moving the camera closer to the router temporarily to see if it connects.
- Did You Change Wi-Fi Password? If you have recently changed your Wi-Fi network's name (SSID) or password, the camera will not be able to connect. You will need to re-configure the camera's Wi-Fi settings through the Ezviz app.
3. If the Light is Solid Red: Perform a Power Cycle
A solid red light often means the camera has stalled during its boot process. A simple restart can fix this.
- Unplug the Camera: Disconnect the camera from its power source.
- Wait: Leave it unplugged for a full 60 seconds. This is important to allow the internal memory to clear.
- Plug it Back In: Reconnect the power. The camera will start its boot sequence, the light should turn red, and then it should start flashing blue as it tries to connect to Wi-Fi, eventually turning solid blue once connected.
4. The Final Step: Factory Reset and Re-configure
If you have tried all of the above and the camera still won't connect, a factory reset is your last resort. Warning: This will erase the camera's settings, including its Wi-Fi configuration. You will need to set it up again from scratch.
- Locate the Reset Button: Find the physical reset button on the camera. It is usually a small, recessed button labelled 'RST'.
- Press and Hold: With the camera powered on, use a paperclip or the end of a pen to press and hold the reset button for about 10-15 seconds.
- Wait for the Prompt: The camera will usually give an audible prompt like "Reset successful." The status light will change and eventually begin flashing blue quickly.
- Add the Camera Again: Open the Ezviz app. It's best to first delete the 'Offline' camera from your device list. Then, tap the '+' icon to add a new camera and follow the on-screen instructions, scanning the QR code and re-entering your Wi-Fi password.