Having Trouble Adding a New Ezviz Camera to Your Account?
Setting up a new security camera should be a straightforward process, but sometimes you can hit a snag. If you're struggling to add an Ezviz camera to your app, you're not alone. This guide covers the most common setup failures and how to resolve them, from Wi-Fi issues to problems with the QR code.
Pre-Setup Checklist:
Before you begin, make sure you have the following ready:
- Your Ezviz camera, plugged into a power outlet near your Wi-Fi router for the initial setup.
- Your smartphone with the Ezviz app installed and your account logged in.
- Your home Wi-Fi network name (SSID) and password. Remember that most Ezviz cameras only connect to 2.4GHz Wi-Fi networks.
Step 1: Check the Camera's Status Indicator Light
The small LED light on your Ezviz camera is the best indicator of its status.
- Solid Red: The camera is starting up. Wait for it to finish.
- Slow Flashing Red: There's a network connection error.
- Fast Flashing Blue: The camera is in pairing mode and ready to be connected to Wi-Fi. This is the state it should be in for setup.
- Solid Blue: The camera is successfully connected to the network and operating correctly.
If your camera is not flashing blue, you need to reset it. Look for a small, recessed reset button. While the camera is powered on, press and hold this button for 5-10 seconds until you hear a prompt or see the light change. The camera will then reboot into setup mode.
Step 2: Troubleshoot QR Code and Wi-Fi Issues
This is where most setup failures occur. Follow these steps carefully.
Scanning the QR Code
The Ezviz app will ask you to scan the QR code located on a sticker on the camera itself.
- Ensure Good Lighting: Make sure the area is well-lit and there's no glare on the sticker.
- Clean the Lens: Wipe your phone's camera lens to remove any smudges.
- Hold Steady: Keep your hand steady and allow the camera to focus on the QR code.
- Manual Entry: If scanning fails repeatedly, look for an option in the app to "Enter Serial Number Manually". The serial number (SN) and verification code (VC) are printed on the same sticker as the QR code.
Connecting to Wi-Fi
- Use 2.4GHz Network: As mentioned, most Ezviz models require a 2.4GHz Wi-Fi network. If you have a dual-band router, ensure your phone is connected to the 2.4GHz band before starting the process.
- Check Your Password: Double-check, and then triple-check, that you have entered your Wi-Fi password correctly. It is case-sensitive.
- Signal Strength: For the initial setup, keep the camera within 5-10 feet of your Wi-Fi router to ensure a strong signal. You can move it to its final location after it has been successfully added to your account.
- Router Settings: Advanced router settings like firewalls or MAC filtering can sometimes block new devices. Temporarily disabling these for the setup process might help.
Step 3: Dealing with "Device Already Added" Errors
If you bought the camera second-hand or as a refurbished unit, you might encounter an error message stating, "The device has been added by another account."
For security reasons, an Ezviz camera can only be registered to one account at a time. The previous owner must manually remove the device from their account before you can add it to yours.
- Contact the Seller: You will need to get in touch with the person or company you bought it from.
- Ask Them to Unbind: They need to log in to their Ezviz app, select the camera from their device list, go to its settings, and tap "Delete Device" at the bottom. This will unbind it from their account, freeing it up for you.
There is no way to bypass this security feature. If you cannot contact the previous owner, you will not be able to use the camera.
By carefully following these steps, you can overcome the most common hurdles in the Ezviz camera setup process and get your device online and operational.