Resolving Ezviz Cloud Storage and CloudPlay Issues
Ezviz cameras offer the convenience of CloudPlay, a secure cloud storage service that keeps your recordings safe and accessible from anywhere. However, when you encounter issues with your cloud storage, it can compromise your security and peace of mind. Whether your videos aren't uploading, your subscription seems inactive, or you can't view recordings, we're here to help.
This guide provides a comprehensive set of troubleshooting steps to diagnose and fix the most common Ezviz cloud storage problems.
## Initial Troubleshooting: The First Steps
Start with these fundamental checks, as they resolve the majority of cloud storage issues.
### 1. Verify Your Internet Connection
A stable and strong internet connection is essential for your camera to upload video footage to the Ezviz cloud.
- Check Camera's Wi-Fi Signal: In the Ezviz app, go to your camera's settings and check the Wi-Fi signal strength. A weak or unstable signal will prevent successful uploads. If the signal is poor, try moving your router closer to the camera or using a Wi-Fi extender.
- Test Your Network: Check if other devices on your network can access the internet. A network-wide outage will affect your camera's ability to connect to the cloud. Rebooting your router can often resolve temporary connectivity problems.
### 2. Check Your Ezviz CloudPlay Subscription
An active subscription is required for cloud recording. It's easy to overlook an expiry date.
- Log In to Your Account: Open the Ezviz app or log in on the Ezviz website.
- Navigate to Subscriptions: Find the 'CloudPlay' or 'My Subscriptions' section.
- Verify Status: Check that your subscription plan is active and has not expired. If it has expired, you will need to renew it to resume cloud recording. Also, ensure your payment method is up to date.
## In-Depth Solutions for Cloud Storage Problems
If the basic checks didn't work, let's explore more specific settings and potential issues.
### 1. Ensure Cloud Storage is Enabled
You need to explicitly enable cloud storage for each camera.
- Open the Ezviz App: Select the camera you are having issues with.
- Go to Settings: Tap the gear icon to open the camera's settings.
- Storage Settings: Find the 'Storage Status' or 'Recording Schedule' section.
- Enable Cloud Storage: Make sure the option for 'Cloud Storage' is toggled on. If you have a recording schedule set, ensure it is configured to record to the cloud during the desired times.
### 2. Update Firmware
Outdated firmware on your camera or app can lead to compatibility issues with the cloud service.
- Camera Firmware: In the camera's settings within the app, look for a 'Device Version' or 'Firmware Update' option. If an update is available, proceed with the installation.
- Ezviz App: Go to the App Store or Google Play Store to ensure you are running the latest version of the Ezviz app.
### 3. Reformat the SD Card (If Applicable)
Even if you are using cloud storage, issues with a local SD card can sometimes cause conflicts.
- Potential Conflicts: A full or corrupted SD card can occasionally interfere with the camera's general recording functions.
- Reformat: In the camera's 'Storage Status' settings, you should see an option to reformat the microSD card. Be aware that this will erase all footage currently on the card. If the camera then starts uploading to the cloud correctly, the SD card may have been the source of the conflict.
## When All Else Fails: Contacting Ezviz Support
If you have tried all the steps above and your cloud storage is still not functioning correctly, it may be time to contact Ezviz for further assistance.
- Check for Service Outages: Before contacting support, check the official Ezviz website or social media channels for any announcements about service disruptions or maintenance.
- Gather Your Information: When you contact support, have your Ezviz account email, the camera's model and serial number, and a description of the issue and the troubleshooting steps you've already taken. This will help them resolve your problem more quickly.