Receiving Too Many Ezviz Notifications? Here's How to Fix It
An Ezviz security camera is a fantastic tool for keeping an eye on your property, but a constant stream of false notifications can quickly become frustrating. Alerts for swaying trees, changing shadows, or a neighbour's cat can make you start ignoring them altogether, defeating the purpose of your security system.
This comprehensive guide will walk you through the professional methods to fine-tune your Ezviz camera's settings, helping you receive only the alerts that truly matter. We'll use a calm, empathetic approach to get your system working for you, not against you.
## Why Your Ezviz Camera Sends False Alerts
Understanding the cause is the first step to finding a solution. Your camera detects motion by analysing changes in pixels within its field of view. It doesn't inherently know the difference between a person and a rustling bush. Common triggers for false notifications include:
- Environmental Factors: Wind causing trees, plants, or flags to move.
- Lighting Changes: Fast-moving clouds creating shifting shadows, or the sun rising and setting.
- Insects and Animals: Spiders building webs in front of the lens, or pets and wildlife moving around.
- Reflections: Light reflecting off windows or water surfaces.
- High Sensitivity Settings: The default settings may simply be too high for your specific environment.
## Step-by-Step Guide to Reducing False Notifications
Follow these steps in order. We recommend making one change at a time and then testing for a day to see how it affects the notifications you receive.
### 1. Adjust Motion Detection Sensitivity
This is the most impactful setting you can change. A lower sensitivity requires more significant movement to trigger an alert.
- Open the Ezviz app on your smartphone.
- Select the camera you want to adjust from the device list.
- Tap the Settings icon (the gear symbol) in the top right corner.
- Go to Alarm Notification.
- Find the Motion Detection Sensitivity slider.
- If it's set high (e.g., 5 or 6), lower it by one or two levels.
- Save the changes and monitor the results.
### 2. Configure Custom Activity Zones
Activity Zones are incredibly powerful. They allow you to tell your camera to only watch for motion in specific parts of the frame.
- In the Alarm Notification settings, find Detection Area or Activity Zone.
- You will see the camera's live view with a grid overlay.
- Deselect the areas where you don't want to detect motion. For example, if your camera covers your garden and a busy street, you can draw a zone that only includes your garden and gate, ignoring the street entirely.
- Ensure you save the zone before exiting. This prevents alerts from cars or pedestrians passing by.
### 3. Enable AI Human/Vehicle Detection (If Available)
Many modern Ezviz cameras have advanced AI features. These are a game-changer for reducing false positives.
- In the Alarm Notification settings, look for an option like Smart Detection, Human Shape Detection, or Vehicle Shape Detection.
- Enable this feature.
- When active, the camera's processor will analyse the motion and only trigger an alert if the shape resembles a person or a car. This is highly effective at filtering out alerts from animals and other moving objects.
### 4. Keep Your Firmware Updated
Ezviz regularly releases firmware updates that improve performance and refine their detection algorithms.
- Go to your camera's Settings in the app.
- Scroll down to Device Version or About.
- The app will tell you if a new firmware version is available.
- If an update is found, tap to install it. Ensure the camera remains powered on during the update process.
### 5. Physical Camera Adjustments
Sometimes, a simple physical change can make a big difference.
- Positioning: Angle the camera to minimise views of high-traffic public areas, busy roads, or neighbours' gardens.
- Cleaning: Regularly clean the camera lens with a soft, microfibre cloth to remove dust, water spots, and spiderwebs.
By systematically working through these steps, you can drastically reduce the number of false notifications from your Ezviz camera, transforming it from a minor annoyance into the precise and reliable security tool it was designed to be.