Ezviz Firmware Update Failed? How to Fix It Quickly

Is Your Ezviz Camera Stuck After a Firmware Update?

Updating the firmware on your Ezviz camera is vital for keeping it secure and enabling the latest features. The process, handled through the Ezviz app, is usually quick and reliable. However, when a firmware update fails, it can be concerning, sometimes leaving your camera offline or unresponsive.

If you've encountered an 'Upgrade failed' message or your camera's status light is indicating an error, this guide is here to help. We provide professional, easy-to-follow solutions to help you recover your camera from a failed firmware update.

Recognising the Signs of a Failed Update

A failed firmware update on an Ezviz camera will usually present one or more of the following symptoms:

• Stuck Progress Bar: The update progress indicator within the Ezviz app gets stuck at a certain percentage and then eventually fails.
• Red Indicator Light: The camera's LED status light turns solid red or flashes red rapidly, which is a universal sign of a fault or boot-up error on Ezviz devices.
• Camera Goes Offline: Following the update attempt, the camera's status changes to 'Offline' in the app, and you cannot connect to it.
• 'Upgrade failed' Message: The app displays a clear error message, such as 'Upgrade failed. Please try again'.
• Audible Error Prompt: Some Ezviz camera models with speakers will announce 'Upgrade failed' with a voice prompt.
• Constant Rebooting: The camera enters a reboot loop, where it continuously tries to restart but never fully connects to the network.
• No Live View: You are unable to access the live view or any of the camera's settings after initiating the update.

Step-by-Step Guide to Fixing Ezviz Update Errors

Follow these steps in order to resolve the issue and get your camera working again.

1. The First Step: A Simple Power Cycle

Before attempting anything more complex, a proper reboot can often resolve temporary glitches that caused the update to fail.

1. Disconnect Power: Unplug the power adapter for your Ezviz camera from the wall outlet.
2. Wait: Leave the camera completely without power for at least 60 seconds. This ensures that the internal components fully reset.
3. Reconnect Power: Plug the camera back in and wait for it to go through its full start-up sequence. This can take a few minutes.
4. Check the App: Once the indicator light becomes solid blue (or the colour that indicates a normal connection for your model), check the Ezviz app to see if the camera is back online. If it is, you can try initiating the update again.

2. Ensure a Stable Connection

The most common reason for a firmware update to fail is an unstable connection, either for the camera or for your phone.

• Strong Wi-Fi Signal: Make sure the camera is in a location where it receives a strong and stable Wi-Fi signal from your router. A weak or intermittent signal can cause the firmware download to be corrupted.
• Stable Internet for Your Phone: The command to update is sent from your phone. Ensure your smartphone is connected to a reliable Wi-Fi network or has a strong 4G/5G signal before starting the process.
• Avoid Network Strain: Do not attempt the update while your network is under heavy load (e.g., streaming multiple 4K videos or downloading large files).

3. Re-add the Camera to the App

If the camera is online but still showing errors or behaving strangely, removing it and re-adding it to your account can sometimes help.

1. In the Ezviz app, go to the camera's settings.
2. Scroll to the bottom and select 'Delete Device'.
3. Once deleted, follow the standard procedure to add the camera back to your account, usually by scanning its QR code.
4. After the camera is re-added, attempt the firmware update once more.

4. The Last Resort: Factory Reset

If the camera remains unresponsive with a red light and cannot be recovered by the steps above, a factory reset is the final troubleshooting step. Warning: This will erase all of your custom settings, including Wi-Fi configuration.

1. Locate the Reset Button: Find the physical reset button on your camera. It's often a small pinhole button that you'll need a paperclip to press, or it could be a small standard button.
2. Press and Hold: With the camera powered on, press and hold the reset button for approximately 10-15 seconds.
3. Wait for Reboot: The camera's indicator light will change, and it will reboot with its original factory settings. You will likely hear a voice prompt indicating the reset was successful.
4. Add to App: You will now need to go through the entire setup process again in the Ezviz app as if it were a new device.

If even a factory reset does not resolve the issue, this may indicate a more serious hardware problem, and you should contact Ezviz support for further assistance.