Is Your Ezviz Geofencing Not Working? A Troubleshooting Guide
Geofencing is a clever feature that uses your smartphone's location to automatically arm and disarm your Ezviz security system. When it works, it's incredibly convenient, but when it fails, it can leave your home unprotected or bombard you with unnecessary alerts. If you're finding that your Ezviz geofencing isn't working as it should, don't worry. This guide will walk you through the most common causes and solutions to get it running smoothly again.
This feature is designed to provide peace of mind, automatically switching your cameras to "Arm" mode when you leave a designated area (your "home zone") and back to "Disarm" when you return. When this fails, the core convenience is lost. Let's get to the bottom of the problem.
## Step 1: Check Your Smartphone's Location Settings
The most frequent cause of geofencing issues isn't the Ezviz camera or app itself, but the settings on your smartphone. The Ezviz app needs consistent and accurate access to your location to know when you've crossed the geofence boundary.
### For iOS (iPhone) Users:
- Go to Settings > Privacy & Security > Location Services.
- Ensure that Location Services is toggled ON.
- Scroll down to find the Ezviz app in the list.
- Tap on it and set the permission to Always. This is crucial, as "While Using the App" will not allow the app to track your location in the background.
- Also, ensure the Precise Location toggle is turned ON.
### For Android Users:
- Go to Settings > Location and make sure it's toggled ON.
- Go to Settings > Apps > Ezviz > Permissions.
- Tap on Location and select Allow all the time.
- Ensure that Use precise location is also enabled.
- You should also check your battery settings under Settings > Apps > Ezviz > Battery and select Unrestricted to prevent your phone from putting the app to sleep.
## Step 2: Verify Settings Within the Ezviz App
Once you've confirmed your phone's settings are correct, the next step is to check the geofencing configuration inside the Ezviz app itself.
- Open the Ezviz app and tap on the More tab at the bottom right.
- Select Geofencing.
- Check the Status: Ensure the geofencing feature is enabled.
- Verify the Location: Check that the pin on the map is accurately placed over your home. If it's slightly off, the system won't work correctly. Tap "Home Location" to adjust it.
- Adjust the Radius: The circle around your pin is the geofence radius. If it's too small, you might experience issues. Try increasing the radius slightly (e.g., to 200m) to see if this improves reliability.
- Associated Devices: Make sure your Ezviz cameras are correctly associated with the geofencing rule. There should be a list of devices that will be armed/disarmed.
## Step 3: Rule Out Connectivity and Other Issues
If the settings on both your phone and the app appear correct, other factors could be at play.
- Stable Internet Connection: Geofencing requires both your phone and your Ezviz system to have a stable internet connection to communicate. If your home Wi-Fi is down or your phone has no mobile data, the status change won't be triggered.
- App and Firmware Updates: Ensure both your Ezviz app and your camera's firmware are up to date. Manufacturers often release updates that fix bugs, including those related to features like geofencing. Check for app updates in your phone's app store and for firmware updates within the Ezviz app's device settings.
- Restart Everything: A classic for a reason. Restart your smartphone and power cycle your Ezviz camera by unplugging it for 30 seconds and then plugging it back in. This can often clear up temporary glitches.
## Step 4: Re-configure Geofencing from Scratch
If all else fails, deleting the geofence configuration and setting it up again can often resolve persistent problems.
- In the Ezviz app, go to the Geofencing section.
- Disable the feature.
- Log out of the Ezviz app and log back in.
- Navigate back to the geofencing section and re-enable it.
- Carefully set your home location and radius again, and re-associate your devices.
By systematically working through these steps, you can identify and fix the vast majority of issues preventing your Ezviz geofencing from working correctly. Enjoy the convenience of automated security, tailored to your location.