How to Fix an Ezviz Camera That Keeps Disconnecting
It's incredibly frustrating when your Ezviz security camera, which you depend on for peace of mind, constantly disconnects from the network. An offline camera is no security camera at all. This guide will take you through the most common causes of these disconnections and provide clear, actionable steps to create a stable and reliable connection.
Understanding Why Your Ezviz Camera Goes Offline
Connectivity issues are almost always at the heart of this problem. Here’s what’s likely happening:
- Weak Wi-Fi Signal: This is the number one cause. If your camera is too far from your router, the signal may be too weak to maintain a stable connection.
- Network Congestion: Too many devices connected to your router can slow down the network and cause your camera to drop off.
- Wi-Fi Interference: Other electronic devices, such as microwaves, cordless phones, or even your neighbour's Wi-Fi network, can interfere with the signal.
- Incorrect Router Settings: Your router's settings might not be optimised for a smart device like a security camera.
- Power Issues: Using a third-party power adapter or an extension cable that is too long can lead to insufficient power and instability.
- Outdated Firmware: The camera's software might have bugs that have been fixed in a later version.
Step-by-Step Guide to a Stable Ezviz Connection
Work through these solutions to pinpoint and fix the issue.
Step 1: Analyse and Improve Your Wi-Fi Signal
Start by checking the quality of your wireless connection.
- Check Signal Strength: Open the Ezviz app, select your camera, and go to Settings > Device Information > Wi-Fi Signal Strength. If the signal is weak (less than 2-3 bars), you have found a likely culprit.
- Move Closer: As a test, temporarily move the camera much closer to your Wi-Fi router. If the disconnections stop, you have confirmed a signal strength issue.
- Solutions for a Weak Signal:
- Move your router to a more central location in your home.
- Install a Wi-Fi range extender or a mesh network system to boost the signal in the area where the camera is located.
- Ensure your router's antennas are positioned vertically for the best coverage.
Step 2: Power Cycle Your Camera and Network
A simple restart can often clear up temporary network and device glitches.
- Unplug your Ezviz camera from its power source.
- Unplug your Wi-Fi router and modem from power.
- Wait for at least 60 seconds.
- Plug the modem back in first and wait for it to come online.
- Plug the router back in and wait for it to fully boot up.
- Finally, plug your Ezviz camera back in and allow it a few minutes to reconnect.
Step 3: Check for Firmware Updates
Manufacturers regularly release firmware updates to improve performance and fix bugs.
- In the Ezviz app, tap on the profile tab.
- Go to Settings > Firmware Version.
- The app will show you if any of your devices have pending updates.
- If an update is available for your camera, make sure to install it.
Step 4: Reduce Wi-Fi Interference
Your Wi-Fi signal can be disrupted by other devices.
- Keep your camera and router away from large metal objects and appliances that emit electromagnetic waves, like microwaves and refrigerators.
- If your router allows it, try changing the Wi-Fi channel. Channels 1, 6, and 11 are often the least congested. You can do this by logging into your router's settings.
Step 5: Verify Power Supply
Ensure the camera is receiving consistent power.
- Always use the original power adapter and cable that came with your Ezviz camera.
- Avoid using long USB extension cables, as they can cause a voltage drop that leads to instability.
Final Troubleshooting Step: Factory Reset
If your camera continues to disconnect after trying all the above, a factory reset will return it to its original settings.
- How to Reset: Locate the reset button on your camera. With the camera powered on, press and hold this button for 10-15 seconds until you hear a prompt or see the indicator light change.
- Re-add the Camera: After the reset, you will need to delete the camera from your Ezviz account and then go through the setup process again to add it back.
If the problem persists even after a reset, there may be a hardware issue with the camera. In this case, reaching out to Ezviz customer support is your best course of action.