Ezviz Live View Not Working? Here’s How to Fix It
When you want to check in on your home, pet, or business, an unavailable live view on your Ezviz camera can be a real source of frustration. Whether the app says your camera is offline, the stream won't load, or it's constantly buffering, connectivity issues are usually at the heart of the problem.
Don't worry. Most live view issues can be resolved with some basic troubleshooting. This guide will help you pinpoint the cause and get your camera's stream back online.
## Step 1: Diagnose the Problem with the LED Light
The status indicator light on the front of your Ezviz camera is your first and best diagnostic tool. It tells you exactly what the camera is doing.
- Solid Blue: The camera is powered on and connected to the Wi-Fi network. It is operating normally. If you can't get a live view in this state, the problem is likely with your app, phone, or remote network.
- Flashing Blue: The camera is ready to connect to a network or is in the process of connecting.
- Solid Red: The camera is booting up. If it stays red, there might be an issue with the device itself or the SD card.
- Flashing Red: The camera has a network connection problem. This is the most common state when your live view isn't working. It means the camera cannot connect to your Wi-Fi.
## Step 2: Troubleshoot Network Connectivity (Flashing Red Light)
If you have a flashing red light, your camera is disconnected from your network. Follow these steps to fix it.
- Check Your Home Internet: Is the Wi-Fi in your home working? Check if other devices, like your smartphone or laptop, can connect to the internet. If not, the problem is with your internet service, not the camera. You may need to restart your router.
- Check Wi-Fi Signal Strength: Is the camera too far from your Wi-Fi router? A weak signal will cause the connection to drop. Try temporarily moving the camera closer to the router. If the light turns blue, you've found the problem. You may need a Wi-Fi range extender to provide a stable signal to the camera's permanent location.
- Have You Changed Your Wi-Fi Password? If you have recently updated your Wi-Fi password or network name (SSID), the camera will no longer be able to connect. You will need to update the Wi-Fi settings for the camera using the Ezviz app. This may require you to re-add the camera to your account.
- Reboot Everything: The classic IT solution works for a reason. Unplug your camera from the power source for 30 seconds. Do the same for your internet router. Plug the router back in first and wait for it to fully restart, then plug the camera back in. This simple cycle can resolve many temporary network glitches.
## Step 3: Troubleshoot App and Streaming Issues (Solid Blue Light)
If the camera's light is solid blue but you still can't see the live stream, the issue lies elsewhere.
- Force Close and Reopen the App: A temporary glitch within the Ezviz app can sometimes prevent the stream from loading. Completely close the app on your smartphone and then relaunch it.
- Check Your Phone's Connection: If you are trying to view the stream using mobile data (4G/5G), you may have a weak signal. Try connecting your phone to a Wi-Fi network to see if the stream loads.
- Lower the Video Quality: If your internet connection (either at home or on your phone) has a slow upload or download speed, it may struggle with a high-definition stream. In the Ezviz app, try changing the camera's video quality from "Ultra HD" or "Hi-Def" to "Standard". If the stream loads at a lower quality, you have a bandwidth issue.
- Update the App and Firmware: Make sure you have the latest version of the Ezviz app from your app store. Also, check within the app for any available firmware updates for your camera, as these often contain important bug fixes.
By following these steps, you can systematically diagnose why your Ezviz live view isn't working and get it resolved quickly.