Ezviz Camera Microphone Not Working? Easy Solutions

Ezviz Camera Microphone Not Working? (Solutions Guide)

Being able to hear what's happening is just as important as seeing it. If the microphone on your Ezviz camera has stopped working, you're missing half of the security picture. Whether there's no audio on your live feed, your recordings are silent, or the sound is distorted, this guide provides a professional and straightforward approach to troubleshooting and fixing the problem.

Most audio issues are caused by simple software settings or permissions, which can be easily corrected.

Step 1: Check the Mute Button in the Ezviz App

This is the most common and easily overlooked cause of "no sound." The Ezviz app allows you to mute the audio stream from the camera during live viewing.

1. Open the Ezviz app and select the camera you are having issues with to open the live view.
2. Look at the icons at the bottom of the live view screen.
3. Find the speaker icon.
4. If the speaker icon has a slash or an 'x' through it, the audio is muted.
5. Tap the speaker icon to unmute it. You should now be able to hear audio from the camera's microphone.

Step 2: Verify App Permissions on Your Phone

For the microphone and two-way audio features to work, the Ezviz app needs permission from your phone's operating system to access the microphone.

• For Android:

  1. Go to your phone's Settings.
  2. Tap on Apps (or Applications).
  3. Find and tap on the Ezviz app.
  4. Tap on Permissions.
  5. Ensure that the Microphone permission is set to Allow.

• For iOS (iPhone/iPad):

  1. Go to your phone's Settings.
  2. Scroll down and tap on the Ezviz app.
  3. Make sure the toggle switch next to Microphone is turned ON (green).

Step 3: Reboot Your Ezviz Camera

A simple power cycle can often resolve temporary software glitches that might be affecting the audio processing.

1. Unplug the power adapter from your Ezviz camera.
2. Wait for at least 30 seconds. This allows the internal components to fully power down.
3. Plug the power adapter back into the camera.
4. Wait a few minutes for the camera to boot up and reconnect to your Wi-Fi network.
5. Once the camera is back online in the app, check the audio feed again (making sure it's not muted as in Step 1).

Step 4: Update the Camera's Firmware

Ezviz periodically releases firmware updates that contain bug fixes and performance improvements. An outdated firmware version could be the cause of your microphone issue.

1. In the Ezviz app, go to the home screen where your devices are listed.
2. Tap the gear icon or the three dots next to your camera to enter its Settings.
3. Look for a menu item called Device Version, About, or Firmware Update.
4. The app will check for a new firmware version. If one is available, follow the on-screen instructions to download and install it. Do not unplug the camera during the update process.

Conclusion: Restoring Your Camera's Audio

By systematically checking for a muted stream in the app, verifying phone permissions, rebooting the device, and ensuring the firmware is up to date, you can solve the vast majority of Ezviz microphone problems. If you have completed all of these steps and still have no audio, there is a possibility of a hardware failure with the camera's internal microphone, and you may need to contact Ezviz support for further assistance.