How to Solve the Problem of Missed Recordings on Your Ezviz Camera
The primary purpose of a security camera is to record important events. When you discover that your Ezviz camera has missed a crucial moment—whether it's a delivery, a visitor, or a security incident—it undermines the very reason you have the camera. Gaps in your video timeline are a serious issue that needs to be resolved quickly.
This troubleshooting guide will help you identify the reasons why your Ezviz camera might be missing recordings and provide you with the steps to fix the problem, whether you use a local microSD card or the Ezviz CloudPlay service.
Potential Causes for Missed Recordings
- Storage Issues: The microSD card is full, corrupted, or has failed.
- Incorrect Settings: The recording schedule or motion detection settings are misconfigured.
- Connectivity Problems: An unstable Wi-Fi connection is preventing uploads to the cloud.
- Power Loss: The camera temporarily lost power.
- Firmware Glitches: A bug in the camera's software is interfering with recording.
A Step-by-Step Guide to Fixing Recording Gaps
Follow these instructions to ensure your Ezviz camera captures every important moment.
1. Check Your Storage Status (SD Card and Cloud)
The first place to look is your storage.
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For MicroSD Card Users:
- Open the Ezviz app, select your camera, and go to Settings > Storage Status.
- Check if the card is recognised and how much space is left.
- Crucially, ensure 'Loop Recording' is enabled. This feature automatically deletes the oldest footage to make space for new recordings. If it's off and the card is full, the camera will stop recording.
- If you see errors, try reformatting the card directly within the app. If the problem persists, the card may be faulty and should be replaced with a high-endurance model.
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For Ezviz CloudPlay Users:
- Verify that your subscription is active and has not expired.
- Check your cloud storage capacity to ensure it is not full.
2. Review Your Notification and Recording Schedules
You may have inadvertently told the camera not to record at certain times.
- Check Sleep Mode: In the camera's settings, make sure Sleep Mode is turned off. When a camera is in sleep mode, it stops all monitoring and recording.
- Review Notification Schedule: Go to Settings > Notification Schedule. If you have a schedule set, the camera will only send alerts and record motion-triggered events during the specified times. Ensure this schedule is not preventing recordings when you need them.
3. Verify Motion Detection Settings
If your camera is set to record only on motion, these settings are critical.
- Enable Motion Detection: In settings, go to Intelligent Detection (or similar) and ensure that motion detection, human detection, or vehicle detection is turned on.
- Adjust Sensitivity: If the sensitivity is too low, the camera may not be triggered by subtle but important events. Try increasing the Detection Sensitivity slightly.
- Check Detection Area: Make sure your Activity Zone or Detection Area is drawn correctly to cover the area you want to monitor. If it's misconfigured, motion might be happening outside the zone you've set.
4. Ensure a Stable Network Connection
For cloud recordings and receiving timely notifications, a stable internet connection is essential. A weak or intermittent Wi-Fi signal can cause the camera to fail when uploading clips, resulting in gaps in your cloud history. Check the Wi-Fi signal strength in your Ezviz app and consider moving your router closer to the camera or using a Wi-Fi extender if the signal is weak.
5. Update Firmware and Reboot the Camera
Finally, basic maintenance can solve many unexplained issues.
- Update Firmware: Check for firmware updates in the camera's settings under Device Version. Install any available updates to benefit from the latest performance improvements and bug fixes.
- Reboot the Camera: Unplug the camera from power for 30-60 seconds, then plug it back in. This simple restart can clear temporary software glitches that might be affecting its ability to record.