Is Your Ezviz Camera Missing Events?
One of the most critical features of your Ezviz security camera is its ability to detect motion and alert you to potential activity. So, when it fails to do so—when a person walks by or a car pulls into your driveway without triggering a notification or a recording—it's a significant problem. This failure undermines the core purpose of your security system, leaving you with a false sense of security.
If your Ezviz camera's motion detection isn't working, don't panic. The issue is often a simple settings misconfiguration within the Ezviz app that can be quickly rectified. This guide will take you through a checklist of troubleshooting steps to diagnose and solve the problem.
Common Reasons for Motion Detection Failure
Before diving into the fixes, let's understand why your camera might not be detecting motion. The cause is rarely a hardware fault.
- Incorrect App Settings: The 'Alarm Notification' or 'Motion Detection' features may have been accidentally disabled.
- Notification Schedule: You may have a schedule set that only allows notifications during specific times, and the motion is happening outside of those hours.
- Low Sensitivity: The motion detection sensitivity might be set too low to pick up the movement occurring in its view.
- No Detection Area: If the motion detection area is not configured, or is configured incorrectly, the camera may not be monitoring the right part of the scene.
- Outdated Firmware: A bug in the camera's firmware could be affecting its performance.
- Phone Notification Settings: The issue might be with your smartphone, where notifications for the Ezviz app are blocked.
Step-by-Step Guide to Fix Ezviz Motion Detection
Follow these steps carefully within the Ezviz app to get your alerts and recordings working again.
1. Check the Core Motion Detection Settings
This is the most common area where things go wrong.
- Open the Ezviz app on your smartphone.
- Select the camera that is having the issue from your device list.
- Tap the gear icon in the top right corner to open the Settings menu.
- The first option you should see is Alarm Notification. Make sure the toggle switch next to it is turned on (it should be blue). If this is off, the camera will not send any alerts.
2. Verify the Notification Schedule
If the main alarm notification is on, the next step is to check the schedule.
- In the same Settings menu, tap on Alarm Notification.
- Look for Notification Schedule. Tap on it.
- Here you can set a schedule for when you want to receive alerts. If you want alerts 24/7, ensure there is no schedule set or that the schedule covers all hours. If a schedule is active, make sure it's not the reason you're missing alerts at certain times.
- To add a schedule, tap 'Add Time.' To delete one, swipe left on it.
3. Adjust Motion Detection Sensitivity and Area
If the settings above are correct, the issue may be with how the camera is configured to 'see' motion.
- From the Alarm Notification menu, tap on Motion Detection.
- Ensure the Motion Detection toggle at the top is enabled.
- Tap on Detection Area. You will see the camera's view with a grid. You must draw the areas where you want motion to be detected. If the grid is empty or doesn't cover the right areas, the camera will not trigger. Make sure the important zones are highlighted.
- Go back and find the Sensitivity setting. It's often a slider. If the sensitivity is too low, it won't pick up smaller or more distant movements. Increase the sensitivity slightly and test it.
4. Check Your Phone's Notification Permissions
Sometimes the camera is detecting motion and sending alerts, but your phone is blocking them.
- For iPhone: Go to Settings > Notifications > Ezviz. Ensure that 'Allow Notifications' is turned on.
- For Android: Go to Settings > Apps & notifications > See all apps > Ezviz > Notifications. Make sure all notification categories are enabled.
5. Update the Camera's Firmware
A firmware update can resolve underlying bugs.
- In the Ezviz app, go to your camera's Settings.
- Scroll down to Device Version or About.
- The app will tell you if a firmware update is available. If so, tap to install it. Ensure the camera remains powered on during the update process.
By methodically checking these settings, you can resolve most motion detection issues with your Ezviz camera and ensure it's actively protecting your property as intended.