Is Your Ezviz Camera Not Recording 24/7? Here's How to Fix It
An Ezviz security camera is a powerful tool for peace of mind, but only when it's recording as expected. If you've discovered gaps in your footage or realised your camera isn't recording continuously, it can be a major concern. The good news is that this issue is usually caused by a simple settings misconfiguration, a problem with your storage medium, or a misunderstanding of the recording modes.
This professional guide is designed to help you diagnose why your Ezviz camera is not recording 24/7 and provide clear, actionable solutions to get it working correctly.
### Understanding Ezviz Recording Modes
First, it's crucial to understand that Ezviz cameras have two primary recording modes:
- Event Recording: This is the default for many models, especially battery-powered ones. The camera only records when it detects motion. This saves storage space and battery life but will result in gaps between events.
- Continuous Recording (24/7): This mode records everything without interruption, 24 hours a day, 7 days a week. This requires a constant power source and a reliable storage medium (like a microSD card or a specific cloud plan).
If you expect 24/7 footage, you must ensure your camera is configured for continuous recording.
## Troubleshooting Steps for No 24/7 Recording
Follow these steps in order to identify and fix the problem.
### 1. Check the Recording Schedule in the Ezviz App
The most common reason for a lack of continuous recording is that the schedule is not set correctly in the app.
- Step 1: Open the Ezviz app and select the camera you want to configure.
- Step 2: Tap the gear icon in the top right to open the device settings.
- Step 3: Go to Storage Status or Recording Schedule.
- Step 4: Ensure that "Continuous" or "All-Day" recording is enabled. You may see a timeline for the week. Make sure all days are set to continuous recording rather than event-based recording.
- Step 5: If you make any changes, be sure to save them before exiting the menu.
### 2. Inspect Your MicroSD Card
A faulty or incompatible microSD card is another primary culprit for recording failures.
- Check Compatibility: Ensure you are using a high-quality, high-endurance microSD card of Class 10 or higher. Check your camera's manual for the maximum supported card size (e.g., 128GB, 256GB).
- Format the SD Card: If the card is new or has been used in another device, it needs to be initialised by the camera. In the Storage Status menu, you will find an option to Format the SD card. Warning: This will erase all existing data on the card.
- Check Card Health: If the camera repeatedly fails to record or shows an SD card error, the card itself may be corrupted or have reached the end of its lifespan. Try testing the camera with a new, known-good microSD card.
### 3. Verify Your Power Source
Continuous recording requires a stable and uninterrupted power supply. This feature is generally not available or recommended for battery-powered Ezviz cameras as it would drain the battery in a matter of hours.
- Ensure your mains-powered camera is plugged into a reliable power outlet.
- Check that the power cable and adapter are the original ones supplied by Ezviz and are not damaged. An unstable power supply can cause the camera to reboot, creating gaps in your recording timeline.
### 4. Review Your CloudPlay Subscription
If you are using Ezviz's cloud storage service, CloudPlay, your subscription plan dictates how footage is stored.
- Check Your Plan: Log in to your Ezviz account and review your CloudPlay subscription details. Some basic plans only store motion-triggered clips, not continuous 24/7 footage.
- Upgrade if Necessary: To get continuous cloud recording, you may need to upgrade to a premium CloudPlay plan that explicitly offers this feature.
By systematically checking your app settings, microSD card health, power supply, and cloud subscription, you can almost always resolve issues with 24/7 recording on your Ezviz camera.