Ezviz Camera Showing No Video? Here’s the Fix
An Ezviz camera that isn't showing a video feed is a significant concern. Whether the app shows the camera as 'offline', displays a black screen, or simply won't connect, the result is the same: a gap in your security. This guide provides a complete, step-by-step process to help you diagnose and solve the "no video" problem, covering everything from basic power checks to specific app settings.
Before you begin, take a moment to observe the status indicator light on your camera. This light is a crucial diagnostic tool.
- Solid Blue: The camera is powered on and connected to the network.
- Flashing Blue: The camera is ready for network configuration.
- Solid Red: The camera is booting up.
- Flashing Red: There is a network connection error.
Knowing the status of this light will help you focus on the most likely cause of the problem.
### Common Symptoms of Video Loss
"No video" can appear in several forms. Let's identify which one you're facing.
- The camera is listed as 'Offline' in the Ezviz app.
- The app connects, but the video feed area is completely black.
- A padlock icon is displayed with a message about image encryption.
- The live view is stuck on a loading screen and never starts.
- You receive a network error when trying to view the camera.
## Step-by-Step Troubleshooting for No Video
Work through these solutions in order, as they start with the most common and simplest fixes.
### 1. Power Cycle the Camera
This should always be your first step. A simple reboot can resolve a wide range of temporary software and hardware glitches.
- Unplug the Camera: Disconnect the power adapter from the wall outlet or the cable from the camera.
- Wait: Leave the camera unplugged for at least 30 seconds. This allows all the internal components to fully power down.
- Plug It Back In: Reconnect the power source and wait a few minutes for the camera to boot up and reconnect to the network. Check the status light and then try to view the feed in the app.
### 2. Check App-Specific Settings
Ezviz has security features that can be mistaken for a problem if you're not aware of them.
- Disable Privacy Mode: Ezviz cameras have a 'Privacy Mode' that can be enabled from the app. When active, it physically covers the lens (on some models) and stops all video and audio streaming. Check the main page for your camera in the app and ensure this mode is toggled off.
- Image Encryption: For security, Ezviz encrypts video streams. If you see a black screen with a padlock, you may need to enter the camera's verification code. This code is typically found on a sticker on the camera itself. Go to the camera's settings in the app, find 'Image Encryption', and either disable it or enter the correct code.
### 3. Verify Network and Internet Connection
If the status light is flashing red, the problem is almost certainly network-related.
- Check Your Home Wi-Fi: Make sure your internet service is working. Can other devices in your home connect to the Wi-Fi and access the internet?
- Reboot Your Router: Unplug your main internet router from power, wait a minute, and plug it back in. This is a standard fix for many connectivity issues.
- Check Wi-Fi Password: If you have recently changed your Wi-Fi password, your camera will no longer be able to connect. You must perform a factory reset on the camera and set it up again with the new password.
- Signal Strength: A weak Wi-Fi signal can cause the camera to drop offline. If the camera is far from the router, try moving it closer to see if the connection stabilises.
### 4. Update Everything
Running outdated software can lead to bugs and performance problems.
- Update the Ezviz App: Go to the Apple App Store or Google Play Store and make sure you have the latest version of the Ezviz app installed.
- Update Camera Firmware: In the Ezviz app, go to your camera's settings and look for a firmware or 'Device Version' section. If an update is available, install it.
### 5. Factory Reset (Last Resort)
If nothing else has worked, a factory reset will return the camera to its original settings. Warning: This will require you to set up the camera from scratch.
- Find the physical reset button on the camera.
- With the camera powered on, press and hold the reset button for 10-15 seconds until the status light changes.
- The camera will reboot. Once the light is flashing blue, open the Ezviz app and follow the steps to add a new camera.
By following this guide, you should be able to identify the cause of the video loss and get your Ezviz camera working again.