Ezviz Camera Not Working? A Complete Troubleshooting Guide
When your Ezviz camera isn't working correctly, it can be a real worry. Whether it's showing as offline, failing to record, or the app is giving you trouble, this guide will walk you through the most common problems and their solutions to get your security back on track.
## Problem 1: The Camera is Offline
An offline camera is the most frequent issue. It means the camera cannot communicate with the Ezviz servers, and therefore, your app.
- Check Power: Ensure the camera is plugged in and the power adapter is working. Look for an illuminated LED status light on the camera.
- Reboot Your System: Unplug your Wi-Fi router and the Ezviz camera. Wait for 60 seconds. Plug the router back in first and wait for it to fully connect to the internet. Then, plug the camera back in and give it a few minutes to reconnect.
- Check Wi-Fi Signal: A weak Wi-Fi signal is a common cause of dropouts. In the Ezviz app, go to the camera's settings and check the Wi-Fi signal strength. If it's weak, you may need to move the camera closer to your router or use a Wi-Fi extender.
- Verify Wi-Fi Password: If you have recently changed your Wi-Fi password, you must update it in the camera's settings. You will likely need to go through the camera's Wi-Fi setup process again.
## Problem 2: Not Recording to the SD Card
If you can view the live feed but have no recordings, the issue is with the storage.
- Initialise the SD Card: In the Ezviz app, go to 'Settings' > 'Storage Status' and select your SD card. Tap 'Initialise' or 'Format'. Warning: This will erase all existing footage on the card. This process fixes most card-related errors.
- Check for a Full Card: Ensure that the 'Overwrite' feature is enabled in the storage settings. If it's off, the camera will stop recording when the card is full.
- Use a Valid SD Card: Your SD card might be faulty, slow, or fake. Use a high-quality Class 10 or U1 rated microSD card from a reputable brand for the best performance in security cameras.
## Problem 3: Poor Video Quality or Night Vision
If your video feed is blurry, dark, or has bright spots at night, try these fixes.
- Clean the Lens: The camera lens can easily get dirty with dust, fingerprints, or water spots. Gently wipe it clean with a soft, microfibre cloth.
- Check for IR Reflection: Poor night vision is often caused by the camera's own infrared (IR) lights reflecting off a nearby surface, like a windowsill, soffit, or wall. Try repositioning the camera so there is nothing close to the lens to cause glare.
- Adjust Image Settings: In the app, explore the video quality settings. Ensure it's set to 'Hi-Def' or the highest available resolution for the clearest picture.
## Problem 4: Not Receiving Motion Alerts
If the camera is recording motion but not telling you about it, check your notification settings.
- Enable App Notifications: Go into your phone's main settings menu, find the Ezviz app, and make sure that it has permission to send you notifications.
- Enable Camera Notifications: In the Ezviz app, select your camera, go to its 'Settings', and ensure that 'Alarm Notification' is toggled on.
- Check Detection Area and Schedule: Within the alarm notification settings, verify that you have drawn a motion detection area and that the notification schedule is active for the times you expect to receive alerts.