Solving Notification Lag on Your Ezviz Camera
One of the most critical features of an Ezviz security camera is its ability to send you instant alerts when it detects motion. However, if there's a significant delay between an event happening and the notification arriving on your phone, it can defeat the purpose of having a security system. This notification lag can be caused by a number of factors, ranging from network issues to app settings.
This guide will help you systematically troubleshoot the causes of delayed notifications from your Ezviz camera and restore the timely alerts you rely on.
Step 1: Analyse Your Network Connection
The most common cause of notification delay is the network communication between your camera, the Ezviz cloud servers, and your smartphone.
- Check Camera Wi-Fi Strength: In the Ezviz app, go to your camera's settings and find the network information. Check the signal strength. If it's weak (e.g., one or two bars), the camera will struggle to upload the alert data quickly. Consider moving the camera closer to your Wi-Fi router or installing a Wi-Fi extender.
- Reduce Network Congestion: If many other devices are using your Wi-Fi network for streaming, gaming, or downloading, it can slow down everything else. Try to pause some of these activities and see if the notification speed improves.
- Reboot Your Network: A simple reboot of your camera and your Wi-Fi router can often resolve temporary connection glitches. Unplug both devices from power, wait for a minute, then plug the router back in first. Once the router is fully online, power your Ezviz camera back on.
Step 2: Optimise Your Ezviz App and Phone Settings
Incorrect configurations on your mobile device or within the Ezviz app can also lead to delays.
- Update the Ezviz App: Ensure you are running the latest version of the Ezviz app from the Google Play Store or Apple App Store. Updates often include performance improvements and bug fixes that can improve notification delivery.
- Check Notification Schedule: Open the Ezviz app, select your camera, and go to 'Settings'. Look for 'Alarm Notification' or a similar option. Make sure the notification schedule is enabled and not set to a 'silent' period.
- Disable Power-Saving Modes: On your smartphone, aggressive battery optimisation or power-saving modes can delay push notifications from apps. Go to your phone's battery settings and ensure the Ezviz app is excluded from these restrictions, allowing it to run in the background.
- Check 'Do Not Disturb' Mode: Verify that your phone's 'Do Not Disturb' mode is turned off, as this will silence all incoming notifications.
Step 3: Adjust Motion Detection Settings
Fine-tuning how your camera detects motion can have a significant impact on alert speed.
- Adjust Sensitivity: In the camera's settings, find the 'Motion Detection Sensitivity'. If it's set too high, it might be generating a flood of false alerts (from shadows, leaves, etc.), which can overwhelm the system and cause a queue. If it's too low, it might take longer to register a valid event. Adjust this to a medium level and test again.
- Set Up Motion Zones: Use the 'Detection Area' feature to draw specific zones where you want the camera to look for motion. By ignoring areas with constant, irrelevant movement (like a busy street), you reduce the number of false alerts and allow the system to process important ones more quickly.
Step 4: Firmware and Final Checks
- Update Camera Firmware: Just like the app, the camera's internal software (firmware) should be kept up to date. Check for firmware updates within the camera's settings in the app. These updates can enhance performance and connectivity.
- Test with a Different Connection: As a final test, temporarily switch your smartphone from Wi-Fi to your mobile data (4G/5G). If notifications arrive instantly on mobile data, it strongly suggests the issue is with your local Wi-Fi network.
If you've tried all these steps and are still experiencing significant delays, it may be worth contacting Ezviz support to check if there are any known server-side issues affecting your region.