Ezviz Package Detection Missing or Not Working? Here’s Why.
The ability to get a specific notification when a package is delivered is an incredibly useful smart camera feature, providing peace of mind that your parcels are safe. If you're an Ezviz user and can't find this option or it isn't working correctly, it can be confusing.
This guide will explain the common reasons why the package detection feature might be missing or failing to function on your Ezviz camera and how you can troubleshoot the issue.
Is Your Camera Model Compatible?
The most important thing to understand is that package detection is not a standard feature on all Ezviz cameras. It is an advanced function that relies on specific AI-powered hardware and software.
- Check Compatibility: Before anything else, verify that your specific camera model supports package detection. This information is usually found on the product's box, in its manual, or on the official Ezviz website product page. The feature is often part of a suite called 'Human/Vehicle Shape Detection' or 'AI-Powered Detection'.
- Older Models: If you have an older or more basic Ezviz model, it almost certainly will not have this capability.
The Role of an Ezviz CloudPlay Subscription
For many advanced AI features, the intensive image analysis is performed on Ezviz's cloud servers, not on the camera itself. This means that even if your camera is compatible, you may need an active Ezviz CloudPlay subscription to use the package detection feature.
- Check Your Plan: Open the Ezviz app and navigate to your profile and subscription settings. Ensure your CloudPlay plan is active and hasn't expired.
- Feature Tier: Some features are only available on higher-tier subscription plans. Verify that your plan includes the advanced AI detection capabilities.
Even if you use a microSD card for local storage, a subscription is often still required to unlock the cloud-based AI processing.
Troubleshooting Steps for Package Detection
If you have confirmed your camera is compatible and you have the necessary subscription, follow these steps to get the feature working.
1. Update Firmware and App
Ensure both your Ezviz camera's firmware and the Ezviz mobile app are updated to the latest versions. Manufacturers frequently release updates that enable new features or fix bugs related to existing ones.
- Firmware: In the app, go to your camera's 'Settings' > 'Device Information' or 'About' and check for a firmware update.
- App: Visit your phone's app store (Google Play Store or Apple App Store) to check for any updates to the Ezviz app.
2. Enable Intelligent Detection
You may need to manually enable the smart detection feature before you can configure it.
- In the camera's settings, look for a menu named 'Intelligent Detection', 'Smart Detection', or 'Event Notification'.
- Ensure the main toggle for this feature is turned on. You should see options to select what you want to detect, such as 'Human Shape', 'Vehicle Shape', and hopefully, 'Package'. Make sure 'Package' is selected.
3. Configure the Detection Zone Correctly
Package detection will not work if the camera doesn't know where to look.
- Optimal Placement: The camera should have a clear, relatively top-down view of the area where couriers typically leave parcels. Avoid placing the camera too far away or at a severe side angle.
- Draw the Zone: In the 'Intelligent Detection' settings, you should find an option to set the 'Detection Area'. Draw a precise zone that covers only the ground area of your porch or doorway where packages are left. Do not include public footpaths or roads.
4. Check Lighting and Obstructions
For the AI to work effectively, it needs a clear view.
- Lighting: Ensure the detection area is well-lit, both day and night. If the area is in deep shadow or completely dark, the camera may struggle to identify the shape of a box.
- Obstructions: Make sure there are no plants, furniture, or other objects blocking the camera's view of the detection zone.
If you've followed all these steps and the feature is still missing, it is highly probable that your specific camera model does not support package detection.