## Ezviz Camera Pairing Issues? A Step-by-Step Solution
Setting up a new Ezviz camera should be a quick and simple process, but running into pairing issues can be a real source of frustration. Whether the QR code won't scan, it fails to connect to your Wi-Fi, or the app simply can't find the device, the problem is usually straightforward to solve.
This guide provides a professional and methodical approach to troubleshooting Ezviz pairing failures, helping you get your new camera online and operational without unnecessary delays.
### Essential Pre-Setup Checklist
Before you even begin the pairing process, ensure you have the following sorted. This will prevent over 90% of common setup problems.
- Use the 2.4GHz Wi-Fi Band: This is the single most important requirement. Ezviz cameras do not support 5GHz Wi-Fi networks. Your smartphone, which you are using for the setup, must be connected to the 2.4GHz band of your home Wi-Fi network before you start. If you have a dual-band router, your network names might look like "MyHomeWiFi_2.4" and "MyHomeWiFi_5." Connect your phone to the 2.4GHz option.
- Know Your Wi-Fi Password: Double-check that you have the correct password for your Wi-Fi network. Passwords are case-sensitive.
- Enable Location Services & Bluetooth: The Ezviz app uses your phone's location services and Bluetooth to help discover and configure the camera. Ensure both are enabled on your phone before you open the app.
- Bring Devices Close Together: For the initial setup, have your camera, your smartphone, and your Wi-Fi router within a few metres of each other to ensure a strong and stable signal.
## Troubleshooting the Pairing Process
If you've completed the pre-setup checklist and are still having trouble, follow these diagnostic steps.
### Issue 1: The QR Code Will Not Scan
The setup begins by scanning the unique QR code on your camera.
- Lighting and Focus: Ensure the QR code sticker is clean and well-lit. Avoid glare from overhead lights. Hold your phone steady, allowing the camera to focus properly.
- Manual Entry: If scanning repeatedly fails, look for an option in the app to "Enter Serial Number Manually." The 9-digit serial number (S/N) is printed directly on the same sticker as the QR code. This achieves the same result as scanning.
### Issue 2: Pairing Fails at the "Connecting to Wi-Fi" Stage
This happens after you've scanned the code and entered your Wi-Fi password, but the camera fails to get online.
- Password Check: The most common cause is a typo in the Wi-Fi password. Carefully re-enter it, paying close attention to capitalisation and special characters.
- Signal Strength: Your camera may be too far from your router. Even if your phone has Wi-Fi in that location, the camera's smaller antenna may not be powerful enough. Move the camera closer to the router for the setup process.
- Router Settings: Advanced security settings on your router, like MAC address filtering or firewalls, can block new devices from connecting. Temporarily disable these features, pair the camera, and then re-enable them, adding the camera to the 'allowed devices' list.
### The Final Step: A Factory Reset
If all else fails, a factory reset will return the camera to its original, out-of-the-box state, ready for a fresh setup attempt.
- Make sure the camera is powered on.
- Locate the physical reset button. This is usually a small button you may need a pin or paperclip to press.
- Press and hold the reset button firmly for 10-15 seconds.
- The camera will typically make a sound or its indicator light will change to confirm the reset.
- Once reset, the indicator light should start flashing blue, indicating it is in pairing mode.
- Now, start the entire setup process from the beginning in the Ezviz app.
By methodically working through these steps, you can overcome almost any Ezviz pairing issue.