Ezviz Pet Detection Not Working? A Guide to Getting It Right
One of the most appealing features of modern Ezviz cameras is their ability to specifically detect pets. This allows you to keep an eye on your furry friends without being bombarded by general motion alerts. However, when this feature doesn't work as expected, it can be a source of frustration.
If your Ezviz camera is failing to send you cute clips of your cat or dog, don't worry. This troubleshooting guide provides a clear, step-by-step process to diagnose and solve the most common pet detection problems.
Why Isn't Pet Detection Working?
Several factors can hinder your camera's ability to recognise your pet:
- Feature is Disabled: The pet detection setting may simply be turned off in the app.
- Outdated Firmware: The camera's software may have a bug that a newer version has fixed.
- Poor Camera Placement: The angle or distance of the camera isn't optimal for detection.
- Low Light Conditions: Insufficient lighting can make it difficult for the AI to identify shapes.
- Fast-Moving Pets: If your pet is zipping through the frame, the camera may not have time to analyse the motion.
How to Troubleshoot and Fix Ezviz Pet Detection Issues
Let's work through the solutions to get your pet detection feature running smoothly.
1. Check Your Intelligent Detection Settings
First, you need to ensure the feature is actually enabled for your camera.
- Open the Ezviz app on your smartphone.
- Select the camera you are having issues with from the device list.
- Tap the gear icon in the top-right corner to access its Settings.
- Look for a menu named Intelligent Detection or Event Detection.
- Inside this menu, make sure that Pet Detection is toggled on.
- Also, check the notification schedule and sensitivity settings to ensure they are configured to your liking.
2. Update Your Camera's Firmware
Manufacturers regularly release firmware updates to improve performance and fix bugs. An outdated version could be the cause of your issue.
- In the camera's Settings menu, find and tap on Device Version or About.
- The app will automatically check for the latest firmware.
- If an update is available, proceed with the installation. Ensure your camera remains powered on and connected to the internet during the update process.
3. Optimise Camera Positioning
The placement of your camera plays a crucial role in the effectiveness of any AI detection feature.
- Angle and Height: Position the camera so it has a clear, broad view of the area your pets use most. Avoid placing it too high, which might only capture the top of your pet's back.
- Distance: Pet detection is most effective when the animal is within a certain range (e.g., 5-20 feet). If the pet is too far away, the camera may not be able to distinguish it from other objects.
- Obstructions: Make sure there are no objects like furniture or plants blocking the camera's view.
4. Improve Lighting Conditions
Ezviz cameras need a clear, well-lit image to analyse.
- During the day, ensure the area is not backlit (i.e., the camera pointing towards a bright window), as this can create silhouettes.
- At night, rely on the camera's built-in infrared (IR) night vision. Ensure the IR lights are not blocked and that there are no nearby surfaces causing glare. If the area is very large, an external IR illuminator may be necessary.
5. Reboot Your Camera
A classic troubleshooting step that often works is to simply restart the device. This can clear any temporary software glitches. Unplug your Ezviz camera from its power source, wait for about 30 seconds, and then plug it back in. Give it a few minutes to fully restart and reconnect before testing the pet detection again.