Pink or Purple Tint on Your ezviz Camera Video? Here’s How to Fix It
If your ezviz camera is displaying a pink or purple tint on live or recorded footage, the issue is likely related to the IR cut filter, sensor calibration, or environmental factors. This guide provides brand-specific solutions tailored to ezviz products, including model-specific reset procedures and app-based diagnostics.
First Steps for Your ezviz Issue
Before diving into advanced troubleshooting, try these immediate checks:
- Power cycle your camera: Unplug the power adapter (or remove the battery for battery-powered models like the BC2)
- Restart the EZVIZ App: Close the app completely and reopen it to refresh connections
- Check LED status: A flashing LED may indicate a firmware update in progress
- Verify power cable/battery: Ensure the power cable is securely connected or the battery is fully charged
- Confirm app login: Log out and back into your account to resolve authentication issues
Check Your Camera's Wi-Fi Band Settings
Ensure your camera is connected to a 2.4GHz Wi-Fi network only. The 5GHz band may cause instability. In the EZVIZ App, go to Device Health → Network Diagnostics and confirm the Wi-Fi band. If your router supports dual-band, manually select 2.4GHz in the camera's settings.
For Battery-Powered Models
- Check battery level: In the EZVIZ App, go to Device Status → Battery. Charge to at least 20% if low
- Avoid extreme temperatures: Ensure the camera is not exposed to freezing or excessively hot conditions
For Wired Models
- Verify transformer voltage: Check the junction box for 16-24V AC. Use a multimeter if unsure
- Inspect wiring: Ensure the power cable is undamaged and securely connected
Update Your Camera's Firmware
Outdated firmware can cause sensor calibration issues. In the EZVIZ App, navigate to Device Health → Firmware Update. If an update is available, follow the on-screen instructions. Ensure your camera remains connected to a stable Wi-Fi network during the update.
Perform a Model-Specific Factory Reset
If the tint persists after firmware updates, perform a factory reset:
For EZVIZ C6N
- Press and hold the Reset button for 5 seconds while the camera is powered on. The LED will flash rapidly
- Reconnect the camera to your network via the EZVIZ App
- Verify the tint issue resolves
For EZVIZ C3X
- Hold the Reset button for 5 seconds to reset all parameters to default
- Reconnect the camera to your network and check the footage
For EZVIZ BC2
- Press and hold the Reset button for 4 seconds. The LED will blink
- Reconnect via the EZVIZ App and ensure the battery is fully charged
Going Further with EZVIZ Pink Purple Tint Support
If the tint remains after resets and firmware updates, proceed with advanced diagnostics:
- Check for physical obstructions: Ensure no objects are blocking the lens or IR cut filter
- Inspect the lens: Clean the lens gently with a microfiber cloth to remove dust or smudges
- Contact ezviz support: Visit https://support.ezviz.com for further assistance. Provide details about your camera model, firmware version, and steps already taken
Root Causes of the Pink/Purple Tint
The pink or purple tint is often caused by:
- A stuck IR cut filter that fails to switch between day and night modes
- Sensor calibration errors due to firmware issues or environmental factors
- Low battery levels in battery-powered models (e.g. BC2) affecting sensor stability
- Poor Wi-Fi signal strength leading to data corruption in video transmission
UK-specific challenges like solid brick walls or double glazing may exacerbate signal issues, but these are typically resolved with proper network setup.
How to Prevent Future ezviz Issues
To avoid recurrence of the tint issue:
- Regularly update firmware through the EZVIZ App
- Maintain a stable Wi-Fi connection by positioning the router within 15 metres of the camera
- Clean the lens periodically to prevent dust or smudges from interfering with the sensor
- Monitor battery levels for battery-powered models and replace batteries as needed
Full disclosure: we built scOS to address exactly this—the frustration of cameras that depend on Wi-Fi to function. scOS uses permanently powered cameras connected via ethernet, eliminating the risk of signal interference or battery-related issues.
Should You Replace Your EZVIZ Pink Purple Tint Equipment?
If troubleshooting steps fail to resolve the issue, consider replacement:
- Battery-powered cameras (e.g. BC2) typically last 3-5 years before battery degradation becomes significant
- Wired cameras (e.g. C6N/C3X) may last 5-8 years, though sensor degradation can occur over time
- Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods (5 years in Scotland)
- If troubleshooting takes more than 30 minutes and basic steps (restart/reset/reconnect) haven’t worked, the issue is likely hardware-related
Symptoms of the Issue
- Live footage displays a pink or purple tint
- Recorded videos show consistent colour distortion
- The camera fails to switch between day/night modes correctly
- The IR cut filter appears stuck in one position
- The camera’s sensor produces inconsistent colour output
- Poor Wi-Fi signal leads to intermittent tinting
- Battery-powered models show tinting after low battery warnings
- Firmware updates fail to resolve the issue