How to Fix Pixelated or Blocky Video on Your Ezviz Camera
A security camera is only as good as the video it produces. If the image from your Ezviz camera is pixelated, blocky, or blurry, it can be impossible to make out important details like faces or number plates. This issue is common and is almost always related to the camera's data connection.
This guide will help you understand why your video quality is poor and provide you with step-by-step instructions to fix it.
Why Your Ezviz Video Looks Pixelated
Pixelation (the appearance of large, blocky squares in a video) is a form of video compression. Your Ezviz camera does this automatically when it doesn't have enough bandwidth to send a full, high-quality video stream to your router and onto your phone. Instead of cutting out completely, it lowers the quality to maintain a connection.
The primary culprits are:
- Weak Wi-Fi Signal: The camera is too far from your Wi-Fi router.
- Network Congestion: Too many other devices are using your Wi-Fi network at the same time.
- Incorrect Quality Settings: The camera is set to a low-quality video mode in the app.
- Outdated Firmware: Software bugs can sometimes cause performance issues.
Troubleshooting Your Ezviz Video Quality
Follow these steps to improve your camera's video stream and eliminate pixelation.
1. Check the Wi-Fi Signal Strength
This is the most important step. You need to determine how strong the connection is between your Ezviz camera and your Wi-Fi router.
- Use the Ezviz App: Open the Ezviz app, go to your camera's settings, and look for a "Device Information" or "Wi-Fi Signal Strength" section. Many Ezviz apps show a percentage or a bar indicator. A signal strength below 40-50% is likely to cause issues.
- Move the Camera Closer: As a temporary test, bring the camera into the same room as your router. If the pixelation disappears, you have confirmed the issue is Wi-Fi range.
2. Improve Your Wi-Fi Connection
If you've confirmed the signal is weak, you have a few options to improve it:
- Move the Router: If possible, move your Wi-Fi router to a more central location in your home.
- Eliminate Obstructions: Wi-Fi signals are weakened by physical barriers. The fewer walls, floors, and large metal objects (like refrigerators) between the camera and router, the better.
- Invest in a Wi-Fi Extender: A Wi-Fi range extender or a mesh Wi-Fi system can be placed halfway between your router and your camera to boost the signal in that area. This is often the most effective solution for cameras located far from the router.
3. Adjust Video Quality Settings in the App
Your camera may simply be set to a lower quality mode to save bandwidth or storage space.
- Open the Ezviz app and select the camera you want to adjust.
- Go to the Settings (often a gear icon).
- Look for an option labelled "Video Quality" or "Resolution".
- You will typically see several options, such as:
- Basic or Fluent
- Standard
- Hi-Def or HD
- Ultra HD or Full HD
- Select the highest quality option available (e.g., Hi-Def).
Note: Using a higher quality setting will use more internet bandwidth. If your Wi-Fi signal is weak, setting this too high can make the connection worse.
4. Clean the Camera Lens
Sometimes, what appears to be pixelation is actually a blurry image caused by a dirty lens.
- Use a clean, soft microfibre cloth to gently wipe the camera's lens.
- Do not use harsh chemicals or abrasive materials, as they can scratch the lens.
- Double-check that you have removed the clear protective film that often ships on the lens of a new camera.
5. Update Camera Firmware
Ensure your Ezviz camera is running the latest software. Manufacturers release firmware updates to fix bugs and improve performance, which can include optimisations for video streaming. You can check for and install firmware updates directly through the camera's settings menu in the Ezviz app.
By systematically working through these steps, you can identify the root cause of the pixelation and significantly improve the clarity and quality of your Ezviz camera's video feed.