Ezviz Snapshot Not Working? Here’s How to Fix It
The snapshot feature on your Ezviz camera is a crucial tool for quickly capturing important moments, whether it's for security purposes or just a personal record. When this feature fails, it can be a significant inconvenience. You might find that the snapshot button is unresponsive, or the images are not saving correctly.
This comprehensive troubleshooting guide will help you identify the root cause of the problem and provide you with clear, step-by-step solutions. We will cover common symptoms, app-related issues, and camera settings to get your snapshot function working again.
Common Symptoms of Snapshot Failure
Understanding the specific problem you're facing is the first step towards fixing it. Here are some of the most common symptoms associated with the Ezviz snapshot feature not working:
- Unresponsive Snapshot Button: Tapping the snapshot icon in the Ezviz app does nothing.
- Snapshots Not Saving: The app indicates a snapshot has been taken, but you cannot find the image in your phone’s gallery or the app’s album.
- Error Messages: An error message like "Failed to take snapshot" or "Storage error" appears when you try to capture an image.
- Black or Corrupted Images: The snapshots that are saved are just black screens or corrupted files that cannot be opened.
- App Crashing: The Ezviz app crashes or freezes every time you attempt to take a snapshot.
- Automated Snapshots Fail: If you have set up motion-triggered snapshots, they are not being captured or saved.
Step-by-Step Troubleshooting
Let's work through the potential solutions to get your Ezviz snapshots working again.
1. Check App Permissions
The most common reason for snapshots not saving is that the Ezviz app doesn't have the necessary permissions to access your phone's storage.
- For Android: Go to
Settings > Apps > Ezviz > Permissions. Ensure that "Storage" or "Files and Media" permission is allowed. - For iOS: Go to
Settings > Privacy > Photos. Find Ezviz in the list and make sure it has permission to add photos.
2. Update the Ezviz App and Camera Firmware
Bugs in the app or camera firmware can often cause features like snapshot to fail.
- App Update: Visit the Google Play Store or Apple App Store to see if there is an update available for the Ezviz app.
- Firmware Update: Open the Ezviz app, select your camera, go to its settings, and check for a "Device Version" or "Firmware Update" option. Install any available updates.
3. Restart Your Devices
A simple restart can often clear up temporary software glitches.
- Restart Your Phone: Turn your smartphone off and on again.
- Reboot Your Ezviz Camera: Unplug the camera from its power source, wait for 30 seconds, and then plug it back in.
- Reboot Your Router: A weak or unstable Wi-Fi connection can sometimes interfere with the app's ability to communicate with the camera. Restarting your router can help.
4. Check Storage Space and Settings
Ensure you have a place for the snapshots to be saved and enough space available.
- Phone Storage: Check that your phone has enough free internal storage or SD card space.
- In-Camera Storage: If you are saving to a microSD card in the camera, ensure it is inserted correctly and not full or corrupted. In the Ezviz app, go to
Storage Statusin the camera settings to check the card's health. - Cloud Storage: If you use Ezviz CloudPlay, log in to your account to ensure it is active and has space available.
5. Clear the App Cache
Corrupted cache files can cause various issues within the Ezviz app.
- For Android: Go to
Settings > Apps > Ezviz > Storageand tap "Clear Cache". - For iOS: The simplest way to clear the cache is to uninstall and then reinstall the Ezviz app. Don't worry, your camera settings are saved to your account.
Still Having Issues?
If you've tried all the steps above and the snapshot feature is still not working, the final troubleshooting step is to reset your camera to factory settings and set it up again. If the problem persists even after a reset, it may indicate a more serious hardware issue. In this case, you should contact Ezviz customer support for further assistance and potential warranty service.