How to Fix Ezviz Camera Storage Full Issues
A "Storage Full" notification from your Ezviz camera is a critical alert. It means the camera can no longer save new video clips, potentially causing you to miss important security events. This issue can happen with both local microSD card storage and Ezviz's CloudPlay service. This guide will show you how to resolve the problem for both storage types.
## Managing Local MicroSD Card Storage
If you are using a microSD card to save your recordings directly in the camera, the "storage full" issue is almost always related to the loop recording setting.
### 1. Enable Loop Recording (Overwrite)
By default, your Ezviz camera should be set to automatically overwrite the oldest footage once the SD card is full. This is known as "loop recording". If this setting has been disabled, the camera will simply stop recording.
How to Enable It:
- Open the Ezviz app and select the camera you need to configure.
- Tap the gear icon in the top right corner to go to Settings.
- Find and tap on Storage Status or a similar menu.
- You should see your SD card listed. Ensure the toggle for "Overwrite" or "Loop Recording" is turned ON.
### 2. Format the SD Card
If loop recording is enabled but you're still having issues, the SD card's file system might be corrupted. Formatting the card will erase all data and fix these errors.
How to Format:
- Go to the same Storage Status menu in the app.
- Tap on the SD card and look for the "Format" or "Reformat" option.
- Confirm the action. The process will take a few minutes. Important: Formatting will permanently delete all existing footage on the card. Make sure you have downloaded any important clips before proceeding.
### 3. Check SD Card Health
If the problem persists after formatting, your SD card may be failing or incompatible. For security cameras, it is crucial to use a high-endurance microSD card (like a Class 10, U3 rated card) designed for constant writing and rewriting. If your card is old or a generic brand, consider replacing it.
Managing Ezviz CloudPlay Storage
If you subscribe to Ezviz's cloud storage, your recordings are saved online. A "storage full" error in this context is related to your subscription plan.
### 1. Understand Your CloudPlay Plan
Ezviz CloudPlay plans are based on video history, not a fixed amount of gigabytes. For example, you might have a 7-day or a 30-day plan.
- 7-Day Plan: The service will store all motion-triggered recordings for a rolling 7-day period. On the 8th day, the 1st day's recordings are automatically deleted to make space. You should never technically "run out" of space on these plans.
- Expired Subscription: The most common issue is that your subscription has expired. If you do not renew, Ezviz will stop recording new events to the cloud.
### 2. How to Check Your Subscription
- Open the Ezviz app.
- Go to your account profile (usually by tapping the person icon).
- Look for "CloudPlay" or "My Subscriptions".
- Here you can view the status of your plan, its renewal date, and which cameras are linked to it.
### 3. Manually Deleting Cloud Footage
If you wish to clear space or remove old videos, you can manually delete clips from the cloud. Navigate to the video history for your camera, select the clips you no longer need, and choose the delete option.
By correctly configuring loop recording for your SD card or ensuring your CloudPlay subscription is active, you can easily resolve any "Storage Full" errors and keep your Ezviz camera recording reliably.